Representative 3, Information Tech Support

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

The Deskside Support Technician (Field Support) provides advanced on-site technical support for end users, resolving complex hardware, software, and connectivity issues that require in-depth troubleshooting beyond Level 1 support. This role operates with minimal supervision and takes ownership of escalated incidents, working within established IT policies and procedures while exercising independent judgment to diagnose and resolve non-routine technical problems.

Job Description

Core Responsibilities

• Provide advanced on-site deskside and remote support for desktops, laptops, mobile devices, docking stations, and peripherals
• Diagnose and resolve complex operating system, applications, and hardware issues (Windows 10/11, macOS)
• Perform advanced troubleshooting of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Support endpoint management tools (Intune, Jamf, or equivalent) including imaging, patching, and software deployments
• Troubleshoot advanced network connectivity issues (TCP/IP, DNS, DHCP, VPN, wired/wireless)
• Analyze recurring incidents and implement long-term solutions where appropriate
• Perform device imaging, encryption, configuration, and lifecycle management
• Support conference room technologies and collaboration tools
• Maintain detailed documentation within the ticketing system including root cause and resolution steps
• Ensure compliance with security standards, endpoint hardening policies, and patch management requirements
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Project & Operational Support

• Support workstation deployment and device refresh initiatives
• Assist with office moves, hardware rollouts, and technology upgrades
• Implement and maintain desktop standards in alignment with IT policies
• Collaborate with infrastructure, security, and application teams to resolve escalated issues

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Technical Support; Information Technology (IT) Support; Laptops

Salary:

Primary Location Pay Range: $23.09 - $34.63

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years