Project Manager - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are looking for an experienced Project Manager to lead end-to-end customer migration projects as organisations move from their existing service providers to Comcast Business solutions. Acting as the customer’s main delivery contact, you will coordinate complex, multi-site network migrations involving technologies such as SD-WAN (Fortinet and Cisco Meraki), MPLS, VPLS, broadband and 4G/5G connectivity. You will combine a strong understanding of telecommunications delivery with disciplined project management to achieve safe, predictable and high-quality outcomes for customers.

Job Description

Key Responsibilities

• Lead customer-facing network projects from mobilisation and planning through implementation, migration, service acceptance and operational handover.
• Manage project scope, schedules, budgets, quality, dependencies and customer outcomes, maintaining clear ownership throughout the delivery lifecycle.
• Act as the primary delivery contact for enterprise customers, translating technical information into clear plans, realistic expectations and transparent updates.
• Coordinate solution architects, network engineers, suppliers, carriers and operational teams to deliver SD-WAN, WAN and connectivity solutions.
• Develop and manage implementation and migration plans, including testing, change approvals, communications, contingency measures and rollback arrangements.
• Lead phased migrations and out-of-hours change windows, ensuring activities are controlled, risks are understood and stakeholders are prepared.
• Maintain project plans, RAID and decision logs, financial forecasts and change controls, escalating issues early and driving them to resolution.
• Run project governance and provide concise progress reporting to customers, delivery teams and senior stakeholders.
• Define service-readiness criteria, coordinate pre- and post-migration testing, secure customer acceptance and oversee handover into business-as-usual support.
• Maintain accurate delivery documentation and capture lessons learned to improve project standards, templates, playbooks and customer experience.

Essential Experience and Skills

• Proven project management experience delivering customer-facing network or telecommunications projects at enterprise scale, ideally across multiple sites.
• Experience coordinating SD-WAN, WAN, broadband, Ethernet or mobile connectivity deployments; knowledge of Fortinet or Cisco Meraki is particularly relevant.
• Working knowledge of network concepts including MPLS, VPLS, routing, NAT, quality of service, access control lists, VLANs and overlay and underlay design.
• Experience planning and delivering customer migrations, including phased implementation, dual-running, testing, service transition and rollback arrangements.
• Understanding of UK telecommunications delivery, including site readiness, wayleaves, carrier dependencies, engineer visits, service activation and acceptance.
• Strong project controls capability covering integrated planning, critical-path management, financial forecasting, RAID management, governance and change control.
• Ability to interpret network diagrams, site and circuit data, IP and port information, and collaborate effectively with technical specialists.
• Strong written and verbal communication skills, with the ability to influence senior, technical and customer stakeholders and simplify complex information.
• Commercial awareness, including experience managing budgets, suppliers, purchase orders and delivery against contractual commitments.
• A structured, inclusive and collaborative approach, with sound judgement, accountability and resilience when managing ambiguity or time-critical change.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years