Executive Director, Program Management - Enterprise Customer Delivery - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business’ most complex, high-value enterprise customer programs. This role is accountable for ensuring seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services portfolios—delivering a differentiated, best-in-class customer experience at scale. Serving as the senior delivery leader for strategic accounts, this role operates at the intersection of Sales, Engineering, Operations, and Customer Experience to ensure that customer commitments are met with precision, speed, and quality—ultimately protecting and accelerating enterprise revenue growth.

Job Description

Core Responsibilities:

Enterprise Program Leadership & Customer Outcomes

• Owns end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business’ largest and most complex enterprise customers, including multi-location and multi-product solutions.

• Serves as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes.

• Ensures successful onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, SecurityEdge/Cybersecurity offerings, and emerging edge/cloud capabilities.

Complex Deployment Execution

• Leads coordinated execution across Technical Program Managers, Technical Account Managers, Engineering, and Operations teams to drive predictable, high-quality delivery across large-scale programs.

• Establishes rigorous governance frameworks, milestone management, and risk mitigation strategies to deliver consistent and scalable outcomes.

• Drives standardization of implementation playbooks while maintaining flexibility for bespoke and highly customized enterprise deployments.

Customer Experience & Strategic Account Engagement

• Elevates the delivery experience for Comcast Business’ top enterprise accounts through proactive communication, executive engagement, and white-glove service models.

• Acts as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution.

• Identifies opportunities to enhance customer satisfaction, reduce friction in the deployment lifecycle, and strengthen long-term customer retention.

Cross-Functional Alignment & Revenue Protection

• Partners closely with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise customer needs and company growth priorities.

• Plays a critical role in protecting and enabling revenue by ensuring successful, timely delivery of contracted solutions and minimizing delays, escalations, or revenue leakage.

• Provides executive-level visibility into program health, risks, and performance metrics to senior leadership.

Organizational Leadership & Capability Building

• Leads, develops, and scales a high-performing program management organization, including senior leaders and specialized delivery teams.

• Drives talent strategy, including recruitment, development, and retention of top program management and technical delivery talent.

• Fosters a culture of accountability, operational excellence, and continuous improvement across the organization.

Operational Excellence & Continuous Improvement

• Defines and evolves program management processes, tools, and governance models to support a dynamic and rapidly growing enterprise business.

• Oversees program budgets, resource planning, and capacity management to ensure optimal utilization and scalability.

• Identifies and implements process improvements to enhance speed, quality, and efficiency across the delivery lifecycle.

Industry & Market Leadership

• Maintains strong awareness of industry trends across enterprise networking, cloud, cybersecurity, and managed services to inform delivery strategy and innovation.

• Champions the adoption of modern program management methodologies, digital tools, and automation to improve execution and customer experience.

Skills and Experience Required:

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +