IT Analyst

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Our team is driven by a culture of true collaboration, where teamwork and strong cohesion are at the heart of everything we do. We offer a dynamic and fulfilling variety of work that keeps each day exciting, paired with industry‑leading benefits that support both personal and professional well‑being. What sets us apart is our commitment to constant growth. Every team member has ongoing opportunities to develop new skills, take on meaningful challenges, and advance their career. For those who are passionate about cutting‑edge technology and want to be part of a group that values innovation, shared success, and continuous improvement, this is the place to make an impact while growing alongside a supportive and motivated team.

Job Description

Role Summary 

We’re seeking a people‑oriented, adaptable IT Support Technician with strong diagnostic and troubleshooting aptitude, capable of supporting a wide range of technologies including iOS devices, Windows systems, retail POS, and AV conference room equipment. 

This role is highly visible across the organization and supports everyone from frontline retail associates to senior regional leaders. You’ll operate a tech bar, deliver in‑person and remote support, contribute to project work, and help drive a best‑in‑class customer experience. 

This role requires being onsite five days per week (Iliff or designated retail locations) and the ability to drive a fleet vehicle with a valid driver’s license. 

Key Responsibilities 

• Troubleshoot, diagnose, and resolve technical issues across desktop hardware, mobile devices, operating systems, retail POS systems, printers, and business‑critical applications. 
• Support retail store technology and frontline tools, ensuring smooth daily operations and minimal downtime. 
• Provide walk‑up support at a tech bar, offering hands‑on assistance, technical education, and consultative guidance to users. 
• Deliver AV conference room support, including setup, maintenance, testing, and troubleshooting of Cisco‑based and Microsoft Teams meeting room systems. 
• Perform structured testing of new software, system patches, and OS images to validate compatibility and performance. 
• Lead and coordinate system outages through full resolution, communicating effectively with internal partners and external repair agents. 
• Conduct project checks and assist with mid‑tier technical projects within scope and timelines. 
• Provide multi‑channel support (in person, phone, email, remote tools) with a strong emphasis on service excellence and timely resolution. 
• Recommend improvements or new technologies based on research, evaluation, and firsthand user needs. 
• Drive to various retail or field locations using a fleet vehicle as needed to support onsite issues. 
• Maintain regular and punctual attendance; work nights, weekends, variable schedules, and overtime when required. 
• Uphold company operating principles, contribute to team huddles, support customer‑first initiatives, and perform other duties as assigned. 

Required Skills & Qualifications 

• 3 - 5 years of hands‑on technical support experience, including support for iOS/Apple devices, Windows OS, Dell laptops/desktops, printers, and retail POS systems. 
• Strong diagnostic and troubleshooting ability, with a natural curiosity to dig into issues, identify root causes, and implement effective solutions. 
• Exceptional customer experience skills - someone who is patient, people‑oriented, and able to translate technical concepts into clear, approachable language. 
• Demonstrated collaboration and teamwork, thriving in an environment where communication, shared problem‑solving, and collective success are essential. 
• High level of adaptability, able to shift quickly as priorities change, support diverse environments, and maintain composure in fast‑paced situations. 
• Ability and willingness to teach technical skills to users with varying levels of experience, reinforcing a knowledgeable and empowered workforce. 
• A creative, solution‑minded approach with the ability to bring innovative ideas that improve processes, elevate user experience, or streamline workflows. 
• Broad technical exposure with a “jack‑of‑all‑trades” mindset and should be comfortable working across software, hardware, mobile, network‑connected devices, AV, and retail systems. 
• Valid driver’s license and ability to operate a fleet vehicle for onsite support needs. 
• Commitment to professionalism, punctuality, and creating a positive service environment. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Information Technology (IT) Support; Troubleshooting; Team Collaboration

Salary:

Primary Location Pay Range: $29.10 - $43.65

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years