Sr. Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel’s solutions organization operates at the nexus between technical and business teams, employing an analytic, innovative, and highly collaborative approach to deliver best-in-class services and forward-looking solutions for leading partners in the television and video ecosystem. We seek a senior solutions engineer responsible for establishing and exemplifying best practices in programmatic and SSP integrations; acting as a key technical expert in the rollout and evolution of FreeWheel’s solutions; and providing guidance on partner and product usage to support the improvement of our programmatic offerings. Given the broad purview, this individual must be able to communicate technical requirements between partners, clients, and internal stakeholders, and offer creative solutions to complex problems. They will act as an advocate for the serviceability of programmatic products and partner integrations, engaging regularly with commercial, solutions, product, and engineering teams.

Job Description

Core Responsibilities

• Act as a subject matter expert for two or more FreeWheel partnership or product areas, including but not limited to supply partnerships (SSPs, exchanges), demand partnerships (DSPs/SSPs), and data partnerships, to build and maintain serviceable solutions. 

• Scope and implement new integrations and feature rollouts, providing innovative solutions to meet the specific needs of FreeWheel clients’ newest and most demanding business requirements. 

• Identify opportunities for improving process, make recommendations for increasing revenue and efficiency, implement changes through automation, and mentor junior team members to improve processes. 

• Act as a liaison and advocate between commercial, solutions, product, and engineering stakeholders, providing guidance and feedback on product and partner usage, gaps, and needs. 

• Provide trusted technical expertise and feedback on internal projects to improve product usage, integration quality, and customer service. 

• Design and provide advanced trainings to internal teams, and occasionally to clients and partners, on relevant products, integrations, and best practices. 

• Design, build and test AI agents and human-in-the-loop workflows using approved models, tools, APIs and trusted data to automate and improve Solutions Engineering activities and efficiency  

• Mentor junior members of the team on technical best practices, solution design, and cross-functional collaboration. 

• Provide timely technical support and problem resolution for escalated questions from account teams, partnerships teams, and services teams. 

• Participate in strategic discussions to improve team operations and performance by contributing ideas and insights. 

• Exercise consistent independent judgment and discretion in matters of significance. 

• Other duties and responsibilities as assigned. 

Qualifications:

• Minimum 5 years' experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity  
• Proven expertise in programmatic ad tech, with the ability to leverage advertising data and platform capabilities to drive business outcomes.

• Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc., as applicable to product area of focus  

• Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client’s executive level as well as to developers or other client experts  

• Demonstrate a track record of exemplary software implementation and systems integration skills  

• Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements  

• Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions  

• Ability to evaluate customer requirements and lead in the determination of internal priorities  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Operational Readiness; Programmatic Advertising; Technical Solution Design; Collaboration; Partnership Management; Process Improvements

Salary:

Colorado Pay Range: $92,620.37 - $138,930.56

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years