Quality Assurance and Funnel Specialist
Colorado; Minnesota; Texas; Washington; Remote
Overview
In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.
Success Profile
What makes a successful Quality Assurance and Funnel Specialist at Comcast? Review the top traits we're looking for and see if you're the right fit.
- Results-Driven
- Goal-Oriented
- Communicator
- Good Listener
- Self-Starter
- Adaptable
Responsibilities
Quality Assurance and Funnel Specialist
Job Summary
Responsible for providing management and oversight of small to medium business orders from submission through completion. Provides first line sales and business partner support regarding information contained in each order, communicates with internal departments to ensure order accuracy and management of escalations, and works with vendors and team to establish and achieve goals. Has responsibility for and oversight of the vendor fallout funnel and will examine the funnel to ensure compliance with policy and to identify possible efficiencies. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.Job Description
Core Responsibilities
- Examines vendor fallout to ensure the orders falling out are by design and not by operator or system error
- Identifies and manages risks, issues, and gaps that could impact timelines, goals, and ATTI; develops, triggers, and manages mitigation plans for order fallout from vendor.
- Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate vendor funnel status information in the form of briefings, program/project coordination meetings, and written/graphical reports.
- Collaborates with various levels of sales, operations, business partners, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
- Provides QA guidance to business partner leads and other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
- Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
- Supports end-to-end order escalations, coordinating with sales and business partners to resolve order management barriers
- Serves as a key contact for sales and vendor collaborating with the BPE Vendor Management team.
- Supports multiple products within the Comcast Business product suite, including associated small to medium business products
- Supports vendor questions on system and processes as well as order scrub guidelines.
- Other duties as assigned
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Salary:
Primary Location Pay Range: $80,036.59 - $120,054.88
Additional Range: This job can be performed in Colorado, and Washington with a Pay Range of $72,760.54 - $125,511.92
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Hear from our people
“I’ve never felt so connected a job before. Any time I’m mentioning that I’m looking to grow, I feel like ears in the room open.”
Lauren Senior Business Account Executive
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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