Triage and Analysis Engineer 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast is looking for a talented and dedicated Support Engineer to assist in the triage and analysis of field issues associated with deployed software on devices. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over 15 million devices spanning video and broadband. The Support Engineer function is critical to the successful development and deployment of new features and fixes in versions of the RDK stack that get released to the field on a two week cadence. Comcast’s development environment is advanced and highly integrated. It uses industry standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with an effective use of Open Source code, allows Comcast to deliver features and products against aggressive timelines.

Job Description

Core Responsibilities:

As a key member of the team, you will be responsible for rapid identification and root cause of field issues, resulting in providing the right level of guidance to the development team on where the problem lies and recommendations to address the problem.You will leverage your excellent problem solving skills to triage customer issues and identify the source of the issue quickly, and help with fixing the field issues and communicating back to the field.  As an experienced debugger, you will isolate faults and solve problems quickly. You will analyze the Business Intelligence / Metrics to get an early indication of customer issues and act on them.You will work in a fast paced environment, and leverage your excellent communication skills to interact with internal and external teams.You will use Agile Methodologies in your work efforts.

Key requirements and experience include:

• 3-5 Yrs of experience in Software development and good knowledge and understanding of the SDLC (Software Development Life cycle) 
• Working Experience in the  Networking / Communication Domain 
• Preferred Knowledge in the Wifi, RDK, networking
• Ability to understand the overall software stack and various components which are running on the Wifi router, video set top box or TV, with concept knowledge on Networking, IP Video, SNMP, WebPA, Linux debugging etc
• Bachelor’s Degree in Engineering / Comp Science or relevant work experience

Expected software skills include:

Mandatory:

• Programming – C/C++ with debugging experience in gdb
• Operation System – Linux
• Scripting – Shell Scripting, python

Preferred:

• Networking experience
• Markup languages - xml, json, html 

Preferred Tools – Splunk, Tableau, Elastic, datadog or similar

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years