Technician 1, Video Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The VOD Operations team is a 24x7 operations function supporting content delivery for multiple high-profile clients including Universal Pictures, Focus Features, Peach, and others. The team is responsible for monitoring asset files end-to-end — from receipt through delivery — ensuring all content meets required specifications and is delivered on time. Team members act as the primary point of contact for content-related issues, reaching out to providers when files are missing or non-compliant, troubleshooting delivery failures, and confirming successful content delivery to client destinations. The VOD Technician 1 is the first line of operations for content delivery monitoring. This role is responsible for tracking incoming asset files from content providers, verifying that all required files are received, validating content against client specifications using internal tools, and ensuring on-time delivery. The technician escalates failed or non-compliant spots to the ADfusion account management team, supports account deactivation processes in Salesforce, and maintains accurate records throughout every shift.

Job Description

Core Responsibilities

• Ensures that all content is published in production within service level agreement.
• Verifies media and metadata are error-free. Works with content provider to resolve errors.
• Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
• Verifies that all media and metadata follows the current specifications.
• Receives and processes media and metadata from content providers.
• Supports coordinators, ensuring that issues they identify are being resolved.
• Audits partner delivery (compare pitch list vs. received).
• Uses daily metrics report to react to and improve upon content partner or delivery issues.
• Builds and maintains content partner relationships with their peers.
• Troubleshoots or escalates issues that occur within the Video Operations value chain.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

0-2 Years