Technical Writer 2

• Develops clear and detailed documentation for internal processes, SOPs, and workflow steps.

• Writes step‑by‑step guides for business processes, system navigation, and operational tasks.

• Ensures documentation accurately reflects task sequence, ownership, systems used, and decision points.

• Creates user‑focused materials, including user guides, quick reference sheets, and onboarding documents.

• Supports the creation of training materials such as simple slide decks, job aids, and visual walkthroughs.

• Produces process maps, workflows, and basic visual diagrams under established standards.

• Conductsguided information‑gathering sessions with SMEs and process owners with support as needed for complex topics.

• Uploads andmaintainsdocuments within repositories such as Confluence or SharePoint, following existing naming conventions and organizational structures.

• Follows documentation standards, templates, and versioning practices defined by senior writers and leadership.

• Exercises independent judgment for routine documentation tasks andescalatesambiguous requirements to senior writers or the Manager.

• Regular, consistent, and punctual attendance. Must be able to work nights, weekends, and variableschedulesas necessary.

• Performs other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners,usersand advocates of our game-changing

• technology,productsand services, especially our digital tools and experiences.

• Win as a team - makebig thingshappen by working together and being open tonew ideas.

• Be an active part of the Net Promoter System - a way of working that brings moreemployee

• and customer feedback into the company - by joining huddles, making call backs and

• helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Dowhat'sright for each other, our customers,investorsand our communities