Specialist 5 - Functional Systems & Technology

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing advanced technical and analytical expertise across complex data, technology, and business environments. Serves as a senior subject matter expert, translating complex and ambiguous business needs into scalable data and technology solutions. Leads cross-functional efforts involving platform capabilities, system integrations, data analysis, solution design, and implementation while evaluating dependencies, risks, controls, and operational impacts. Applies significant independent judgment to solve highly complex problems, influence strategic decisions, and drive reliable, effective business outcomes.

Job Description

Core Responsibilities:

• Serve as the primary technical point of contact and senior subject matter expert for functional systems and technology platforms within the department. 

• Provide advanced subject matter expertise and strategic guidance on platform changes, capabilities, and organizational policies and procedures. 

• Conduct comprehensive reviews of complex technical solutions to ensure alignment with business requirements and drive stakeholder agreement on deliverables. 

• Ensure the integrity, stability, and reliability of the functional platform by evaluating complex impacts, dependencies, and risks associated with system upgrades. 

• Lead relationships with key business and technical stakeholders to define and translate product and technical requirements. 

• Perform advanced needs analysis for complex system integrations to meet business objectives. 

• Lead training and enablement initiatives for the introduction of new applications, capabilities, or features. 

• Evaluate and recommend strategic adoption of new functionalities from vendor releases for the platform. 

• Partner closely with the quality assurance team to define, document, and ensure comprehensive testing requirements are addressed. 

• Provide expert input on user experience and lead or influence technical deployment activities to ensure platform readiness, stability, and operational effectiveness. 

• Consistent exercise of significant independent judgment and discretion in matters of significance. 

• Lead complex, cross-functional collaboration with product, service, business, data, and technical teams to define data and analytical needs that support business execution and strategic objectives. 

• Architect, design, and implement scalable automated processes for data integration, validation, and cleansing across diverse and complex data sources. 

• Analyze large, complex, and diverse datasets to identify trends, patterns, risks, and actionable insights that inform business decisions and execution. 

• Develop advanced, data-driven solutions to highly complex business problems and support strategic initiatives and decision-making. 

• Create advanced reporting and analytical outputs that provide visibility into business performance, customer trends, risks, and operational opportunities. 

• Analyze customer, product, and historical data to identify complex relationships and actionable insights that support business objectives. 

• Research, evaluate, and apply emerging data practices, technologies, and analytical approaches to enhance business outcomes and platform capabilities. 

• Provide advanced subject matter expertise and strategic guidance on customer scenarios, system logic, platform capabilities, dependencies, regulatory requirements, and implementation impacts. 

• Translate highly ambiguous, complex, or strategic business, legal, regulatory, and customer needs into scalable requirements, business rules, solution options, and execution plans. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 

• Other duties and responsibilities as assigned. 

Preferred Qualifications

• Extensive experience developing, modifying, and optimizing complex SQL queries or comparable data-querying solutions across complex data environments. 

• Advanced experience working with data structures and architecture, including schemas, tables, views, data relationships, and similar data constructs. 

• Demonstrated expertise applying data validation, reconciliation, and quality practices to support accurate, complete, and reliable data. 

• Strong knowledge of data governance, privacy, access controls, and sensitive-data management principles. 

• Extensive experience supporting complex data or technology platforms, including troubleshooting issues, performing root cause analysis, and driving issue resolution. 

• Demonstrated experience leading or providing senior-level support for complex system or data migrations, platform transitions, or technology implementations, including testing and operational readiness. 

• Proven ability to identify complex data, system, and operational risks and recommend controls and preventative measures that improve reliability and reduce risk. 

• Advanced analytical and problem-solving skills, with the ability to independently investigate and resolve highly complex data, system, or process issues. 

• Demonstrated ability to lead and influence across business and technical teams and translate complex business needs into scalable data or technology solutions. 

• Extensive experience with enterprise-scale data, analytics, cloud, or data management platforms. Experience with DX Data Foundry, Query Fabric, Data Lake, Snowflake, or comparable technologies is a plus but not required. 

• Advanced knowledge of database technologies, such as Oracle or SQL Server, and familiarity with programming languages, development frameworks, or integrated development environments. 

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.  

• Own the customer experience - think and act in ways that put our customers first.  

• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.  

• Win as a team - make big things happen by working together and being open to new ideas.  

• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.  

• Drive results and growth.  

• Respect and promote inclusion - do what’s right for each other, our customers, investors, and our communities.  

Comcast Competencies: Professional Level

• Alignment & Quality Execution: Priorities aligned to goals, be accountable, use data to make decisions, and optimize processes and resources 

• Win as One: Embrace change & adapt, communicate openly, keep safety top of mind, be respectful/inclusive/curious, and exhibit a companywide sales culture 

• Customer First Mindset: Put customers at the center of our decisions, execute first time right, understand customer needs, and turn insights into actions 

• Advance with Tech: Embrace AI tools for innovation/automation, apply critical thinking, and use analytical judgment to think differently, fail fast 

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +