Specialist 4 - Functional Systems & Technology

• Represents the department as a primary technical point of contact for the functional systems and technology platform

• Serves as a subject matter expert to answer questions/concerns about functional platformchanges and capabilities as well as policies and procedures.

• Provides thorough review of technical solutions for the platform to ensure configuration/developmentmeetsthe business requirement specifications,designsand plans as well asensuringa common understandingand agreement on deliverables.

• Preserves the integrity of the functional platform by reviewing potential downstream impactsof platform upgrades to ensure data integrity and functionality.

• Provides support for platform stability and aids withappropriate troubleshootingactivities to collaboratively resolve problems and ensure high availability.

• Provides consistent, independent judgment and discretion in matters of significance.

• Regular,consistentand punctual attendance. Must be able to work nights and weekends,variable schedule(s) as necessary.

• Other duties and responsibilities as assigned 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - beenthusiasticlearners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. 

• Win as a team - make important things happen by working together and being open to innovative ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, makingcall backs, and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion& diversity. 

• Do what is right for each other, our customers, investors, and our communities. 

Skills/Experience Required:

• Billing Systems Experience (i.e.CSG, Amdocs,Ascendon)

• SQL Knowledge 

• Analytical mindset 

• Process Improvement experience 

• Excellent critical thinking and problem-solving skills 

• Ability to explain complex concepts in simplified ways 

• Strong communication skills

Preferred:

• CSG data table familiarity 

• CSG bill/discount code familiarity 

• ACSR familiarity 

• Prior Experience with end-to-end testing of software releases 

• AMDOCS CES Smiliarity