Specialist 3 - Functional Systems & Technology

• Partner with internal and external business teams to ensureaccurate,timelydelivery of project milestones related to annual rate events, revenue reallocations, codedeletes, financial parameters, and mass change initiatives. 

• Identifyrisks and recommend process improvements and mitigation strategies. 

• Support largescale projects in an analytical capacity. 

• Perform activities related to: 

• Passers

• Agent Transfers

• RateChanges

• Technical Operations Billing Support

• Analyzes and revises existing system logic difficulties and documentation, as necessary.

• Preparedetailed specifications from which programs will be written.

• Includes analysis of business and user needs, documentation ofrequirementsand translation into proper system requirement specifications.

• Identifiesand assesses probable interactions of related computer systems and predictsimpactof a change in assigned system.

• May review proposals, including gathering facts, analyzing data, and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.

• Functions as a liaison between the client, community, and internal information technology and/or external software vendors to develop system solutions to processing systems or business problems.

• Interactclosely with a matrixed cross-functional team, both field and corporate,tosecure alignment and solution excellence.

• Creates clearly defined and mutually agreeable success metrics for each new system or process andestablishesa plan to track,monitorand measure the success of those metrics.

• Ensures data quality and integrity across data-specific application implementations.

• Supports the testing team and business users invalidatingthat the programs meet the requirements.

• Leads/owns direction of the project(s) with limited guidance.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s)andovertimeas necessary.

• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiasticabout learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion anddiversity. 

• Do what's right for each other, our customers, investors, and our communities. 

Skills/Experience:

• Strong time management skills; ability to balance multiple projects whilemaintainingaccuracy and meeting deadlines 

• Crossfunctionalcollaboration skills 

• Ability to write thorough and descriptive documentation 

• Ability toidentifydocumentation gaps or propose new documentation needs 

• Proficiencywith Microsoft Office (Excel, Word, PowerPoint) 

• Ability to work independently in afastpacedenvironment 

• Strong organizational skills and attention to detail 

• Effective communication andrelationshipbuildingskills 

• Previousbilling experience/knowledge (desirable) 

• SQL experience 

• AI and Process Automation experience(desirable)

Preferred:

• Advanced SQL 

• Billing Domain Knowledge

• CSG

• Prepaid

• Amdocs (Wireless CES-10)

• Ascendon