Specialist 3 - Digital Media

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the planning, development, and acquisition of a continuous flow of content for the organization' s sites and/or platforms. Assists with identifying additional markets for assigned content. Enhances content and services. Assists with inspecting content quality and traffic/market share of assigned content area. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Position: Specialist 3 - Digital Media

Experience: 5 Years to 7.5 Years

Job Location: Chennai Tamil Nadu

Job Description:

Content Services Media Logistics: 

As a senior member of Media Logistics within Content Services, you will be part of a team dedicated to fulfilling Sky's production and delivery requirements across all channels and platforms. In addition to daily operational tasks, your role involves supporting the management team to enhance the performance and efficiency of all Media Logistics disciplines and workflows. Key responsibilities include fostering a productive team environment and ensuring that professional, consistent, friendly, and solutions-focused customer service is provided.

Key Responsibilities

• Use best practices and knowledge of internal or external business demands to seek opportunities to improve our products, services and/or processes.
• To aid the consistent staff training and development required to enable Content Services to deliver successfully across the range of supported services.
• Cover department responsibilities in case of management absence and assist in maintaining training and development plans.
• Key stakeholder management – continually lead by example represent Media Logistics internally and externally when required.
• Responsible for developing and maintaining regular reporting to assist in performance management of the department.
• Proactive point of escalation and communication for team around welfare and companywide initiatives.
• Maintenance of training guides/plans for new starters.

Key Operational Responsibilities

• Manage both long-form and short-form materials within Sky's broadcast system, ensuring adherence to critical TX deadlines.
• Coordinate ordering and delivery of materials from studios and distributors.
• Manage timely distribution of all linear and on-demand content across Sky Q, Sky Glass, Sky Go, and Now TV.
• Collaborate closely with various departments across Sky, such as Planning, Scheduling, and Playout.
• When required, view diverse global content for preparation, integrity checks and/or investigation as part of troubleshooting.

Your skills

• Highly effective, positive and influential communication style; demonstration of excellent people skills, communication skills, and coaching within your current team.
• Lead the work of small project teams; formally train/mentor junior staff.
• Typically resolves complex problems or problems where precedent may not exist, always with an automation mindset.
• Consistently demonstrate strong team behaviours.
• Work provides a significant positive impact on the team and/or the business.
• The best examples of the required behaviours and Sky values in action.
• Achieves exceptional results in a way that inspires others to do it better.
• You will be a team focussed individual, able to work closely with managers to build and shape the team and committed to leading by example.
• Where appropriate you should be able to demonstrate where your own ideas and suggestions have delivered an improved working environment for your team.
• Flexibility to work a shift pattern including weekends, early and late shifts

Core Responsibilities

• Develops and implements content programs with major partners in entertainment, media, music, and publishing with the goal of significantly increasing the quality and depth of content on a site and/or platform in order to achieve customer satisfaction, usage, and revenu
• Assists with providing guidance to implement best practices in web writing, marketing, and content development to staff.
• Creates online and/or platform content and consistently checks for errors or issues (typos, broken links, feed lags, etc.), while ensuring deadlines are met.
• Monitors and maintains quality control of the content and daily content schedule.
• Assists with the development of content through various stages that include gathering, writing, working with editorial, client content approval, and through the production process.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years