Specialist 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast India is looking for a talented, dedicated Purchasing Operations Specialist to support Comcast India procurement operations. The role will support day-to-day activities in Purchase Order process management and user assistance, Purchase Order creation, PO exception management, Supplier PO acknowledgement, PO Change Order management, PO Invoice Resolution escalations, shipment discrepancy resolution (including mis-shipped unit of measure, incorrect model numbers, over- and under-shipments, and PO vs. invoice mismatches), obsolescence notification and miscellaneous ad-hoc activities

Job Description

The responsibilities will include:

Purchase Order Processing

• Create POs, as required
• Proactive PO system & process monitoring, exception management and break-fix resolution
• Ensure POs are successfully transmitted and received by suppliers through PO acknowledgement
• Ensure delivery dates are accurate in POs, as required
• Perform change orders, as required

Support Reporting and Analytics

• Assist in transactional purchasing operational analytics and reporting
• Provide data driven suggestions for process and system improvements
• Support ad hoc projects and other analytics activities

Purchasing End-User Engagement

• Resolve tickets for end-user queries related to PO creation, PO management, Goods Receipts, and PO Invoice Resolution or accurately escalate issues to the correct stakeholder group for resolution
• Effectively communicate procurement and purchasing policies to the business
• Assist in crafting communications to business for process and system updates
• Develop and update knowledge base help articles to reflect accurate processes

• Train end-users in our systems and processes, as necessary

General Support

• Perform User Acceptance Testing as required
• Assist in new process and system change initiatives
• Challenge existing practices and execute improvements to standardize and streamline process
• Other relevant duties as assigned

Requirements            

• Bachelor’s or master’s degree in Business or Supply Chain Management or Information Systems or Technology or Engineering or equivalent education
• 3+ years of procurement experience with large telecom or technology or media company
• Purchasing system experience, specifically SAP and IBM Maximo highly desired
• Experience working with a data reporting platform/warehouse.
• Experience working with an issue tracker / ticketing system (e.g., ServiceNow, Zendesk, etc.)
• Strong background, experience, and knowledge in Transactional procurement (Procure to pay – P2P): PR process, PO process, Invoice resolution
• Demonstrated quantitative and data analysis skills
• Excellent verbal and written English communication skills
• Great customer service skills and experience working with end-users virtually, via email and/or phone to discuss and resolve issues is required
• Excellent troubleshooting and problem-solving skills, including correctly determining escalation paths for issues
• Independent analytical thinking to proactively provide ideas for process improvement
• Exceptional work ethic and team player with excellent time management skills
• Advanced knowledge of M365 application suite
• Accuracy of work product and excellent attention to detail are required
• Experience working in global delivery model / environments
• Ability to support Eastern and Pacific Standard Time Zone (USA) meeting / calls as needed

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years