Solution Engineer 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Inside Sales Backend Engineer will serve as a critical support function for the U.S.-based Inside Sales Engineering organization. This role focuses on administrative and documentation-related engineering tasks that ensure accuracy and speed in the pre-sales to post-sales process. The Backend Engineer will partner closely with Inside Sales Engineers and Inside Sales representatives, Project Managers, and Analysts to prepare, validate, and maintain all technical documentation required for order readiness, service qualification, and provisioning. Assist with development of processes and procedures to drive department efficiencies.

Job Description

Core Responsibilities

• Complete IP Justification (IPJ) forms for new Dedicated Internet circuits using data from customer Sales Orders.
• Execute and update Prequalification Checklists to confirm customer site readiness and service availability.
• Maintain engineering workbooks and internal documentation trackers to ensure all project details are captured accurately.
• Review customer and order data across multiple systems (e.g., Amdocs OSO, Salesforce, CB Sales Dynamics) to ensure accuracy before submission to provisioning.
• Support Sales Engineers by performing administrative and documentation tasks required for order creation and service delivery.
• Develop and implement processes and procedures to improve sales engineers and sales effectiveness and reduce cycle time.
• Provides timely, support for customer forms, documentation and ISC process needs.
• Maintain audit-ready documentation and ensure compliance with defined SLAs and standards.
• Participate in regular syncs with Sales Engineering leadership to provide task updates, report issues, and suggest process improvements

Systems, Tools, and Platforms:

CRM & Sales Systems

• Salesforce.com, CB Sales (Dynamics) - Track sales opportunities, SE activities, and customer order data.
• Amdocs OSO, DMaaS, Bedrock - Manage order creation, validation, and service delivery readiness.

Network & IP Tools

• IP Control Read access, BPOM (Blue Planet Operations Manager), Insight/Serviceability, SevOne, Grafana, Century
• Microsoft Office Suite – For BVE Workbooks (Prequal and SIMON Tabs), Verify site readiness and service qualification.

Employees expectation:

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Key Skills and Competencies

Strong attention to detail and ability to manage multiple concurrent requests. Excellent documentation, data validation, and workflow management skills. Process-driven mindset with a focus on efficiency and accuracy. Strong collaboration and communication skills across time zones.

Additional Responsibilities:

The employee may be required to perform additional duties and responsibilities as assigned, or as business needs evolve.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years