Service Now Engineer

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a successful ServiceNow developer in Comcast Reliability Engineering, you will do much more than build applications, infrastructure, tools, and people. You will be part of the team that is building new business applications, process automation and business insight capabilities that enable world-class operational excellence for our technology & business organizations. In addition, you will be crucial in supporting the end-to-end customer experience that will drive continuous improvements across the organization.

Job Description

Core Responsibilities

• Supports the architecture, design, development, qualification and deployment of applications consistent with product and technical roadmaps.
• Works with engineering project management and principle engineers to deliver applications that meet or exceed product requirements, project schedules and reliability.
• Develops and applies performance and bandwidth models for interactive applications to document network impacts.
• Works with the product development and operations teams to define technical requirements to accompany existing product and operation requirements. Designs and develops use cases in support of the technical requirements. Transforms technical requirements into architectures.
• Defines and documents a detailed design to meet technical requirements and architecture.
• Assists in vendor technical selection and management including input to specifications and vendor evaluation. Interfaces with outside teams in the development of internal and third party software to support the detailed designs.
• Interfaces with Company test teams to validate Company test plans and procedures are representative of fully exercising and validating the product features and capabilities.
• Works closely with development, integration and test teams to ensure product quality. Prepares deliverables for trial and market readiness.
• Drives the continuous improvement of deployed systems by consistently looking for ways to reduce costs and improve efficiency.
• Supports operations by providing deployment and sustained engineering support for all responsible systems and technologies. Diagnoses and resolves escalated field issues.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years