Senior Technical Product Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. We work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms both on Broadband and Video products. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. Comcast India Engineering Center Chennai One SEZ, Phase 2 (5th floor) North Block, Phase 2, Module 7&8, Pallavaram - Thoraipakkam 200 Feet Road, Thoraipakkam, Chennai-600 097. Visit us at: www.comcastcareers.com/india Senior Product Manager Within our TPX (Technology, Product, Xperience) organization, we are seeking a highly motivated and results-oriented Senior Product Manager to lead the development and execution of innovative product strategies within the Connected Living organization. This critical role will focus on enhancing the customer experience in the Xfinity app for the account services, which includes key areas such as billing, payment and account management. These areas of the mobile app have high customer usage and critical visibility with the current company strategy.

Job Description

As the Senior Product Manager, you will lead the development and execution of innovative product strategies, focusing on enhancing the customer experience of billing, payment and account management to help simplify and improve performance and satisfaction of these features. Collaborating with cross-functional teams, you will ensure that customer experience is both intuitive and user-centric, aligning with our strategic objectives and enhancing overall customer satisfaction. This will require significant collaboration and stakeholder management across many teams within the organization.

• A product pro. You know how to identify customer needs, determine problems to solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the “what” and “why” but giving them a strong voice to define the “how”. You consider how to measure the impact and success of your features and use that data to inform what you build next.
• A customer-centric, data-drivenstrategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build.
• Action- and execution-oriented. You aren’t afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements…all without sacrificing what’s right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.
• A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving. You’ve seen how strong cross-team collaboration and partnership yields the best outcomes.

Core Responsibilities

Develop and execute product strategy: Craft a comprehensive strategy and roadmap focused on enhancing the experience within the app, ensuring alignment with Comcast's goals and the
needs of our customers.

Champion the user journey: Design and optimize experiences that resonate with users, ensuring that every touchpoint reflects our commitment to seamless, user-centric interactions.

Act as a product owner in agile teams: Lead the scrum team with a focus on delivering customer valued features. Write clear user stories and acceptance criteria that drive development, ensuring alignment with the overall vision.

Collaborate across teams: Work closely with engineering, design, program management, and other key stakeholders across the organization to ensure timely, high-quality delivery of enhancements that meet both internal and external expectations. This requires strong cross-functional collaboration and stakeholder management skills.

Measure and optimize: Define, track, and analyze key metrics to measure impact and success. Use these insights to inform ongoing enhancements and ensure the experience consistently exceeds customer expectations

Preferred Requirements:

Below is our list of preferred qualifications.  We know that people with different skills and experiences can be successful in this role as well.  For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

• 3-5 years in product management or product marketing roles.
• Digital background working on consumer-facing mobile apps
• Ability to lead end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentation.
• Ability to perform within a closely-knit team and improve the execution of your teammates.
• Data literate and comfortable with data analysis
• A self-motivated & quick learner ready to dig in
• Knowledge/background in billing, payments, user management is a plus.
• Bachelor Degree or equivalent business experience
• Generally requires 3-5 years related work experience. We would also love to hear your explanation as to why your unique experience would make the team more successful; if you don’t quite fit the mold, apply anyway.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +