Network Engineer 4
Job Summary
Responsible for specifying, managing, deploying and continuously improving Systems related to Comcast's Regional Area Networks in a 24/7 environment. Focuses on architecting, building, deploying and stabilizing code, services, systems and tools. Drives standardization and service focused instrumentation. Provides subject matter expertise. Resolves system issues escalated by XOC desk, engaging and managing broader teams as necessary and partners with/leads vendors to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works and manages the relationship with external vendors, third parties and associated agencies when necessary to address issues across the infrastructure. Available to assist as needed after hours and weekends in the event of catastrophic outage. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Has in-depth experience, knowledge and skills in multiple systems related to Comcast's Regional Area Networks. May lead teams or projects and shares expertise.Job Description
RESPONSILILITIES INCLUDE, but are not limited to:
- Support the NOC Engineers with overflow support
- Serve as the technical escalation point for NOC Engineers
- Provide advanced level support to the NOC Engineers and their customer(s) when required
- Daily Network Monitoring and Alarm Administration
- Using our NMS(Network Monitoring System), identify network faults and initiate the restoration process
- Provide daily outage reports to Internal Groups and Management with progress updates
- Assist NOC Engineer in fielding partner carrier/vendor maintenance notifications, assessing network and customer impact, sending notifications to all stakeholders, and making prudent business decisions based on the variables
- Internal Change Management Lead create, administer, and execute Internal Change Management events stemming from Network Impairments
- Ensure Network redundancy is maintained when scheduling an event, send notifications to all stakeholders, and make prudent business decisions based on the variables Restore Customer services within a specified repair time frame based on our SLAs.
- Investigate Network outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
- Update trouble tickets with clear and concise notes summarizing actions taken and next steps.
- Chronic Issue Investigation and Analysis
- Post-Mortem Analysis and RFO creation & distribution
- Support the escalation and communication of status to management and other internal stakeholders.
REQUIREMENTS:
- 5-7 years of experience in network engineering. CCNP equivalent.
- Responsible for responding to service requests, incidents from the ticket queue.
- Able to troubleshoot network issues spanning multiple network technologies like routing / switching, firewall, VPN, SDWAN, Cisco ACI and VxLAN
- Able to work with vendors to troubleshoot issues and find the root cause and relay the appropriate information to management. Respond timely and stay on top of the issues.
- Experience and understanding of Routing and switching (BGP, OSPF, redistribution, mpBGP, eVPN, VxLAN), QoS, firewalls (Security Rules, NAT Rules, monitoring).
- Basic understanding of wireless controllers, Cloud computing (AWS/Azure), multicast
- Packet monitoring an analysis using wireshark and tcpdump
PREFERRED QUALIFICATIONS:
- Arista, python or Ansible scripting – good to have.
- Able to collaborate with automation and reliability team to fine tune alerting and monitoring.
- F5 / load balancing understanding and troubleshooting.
- Experience with AAA (Authentication / Authorization / Accounting) software (ISE/ClearPass)
- Knowledge of WPA2/WPA3 Enterprise & PSK, RADIUS and 802.1X and PKI concepts
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Our Benefits
We’re proud to offer comprehensive benefits to help you live your best life:
- Medical, prescription, vision, and dental insurance for eligible employees.
- 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
- Paid time off including eight observed company holidays and flex time.
- Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
Jobs For You
-
Account Executive 3, Enterprise Direct Sales - Managed Solutions
New York, Sales 03/31/2025
-
Network Planning & Provisioning Analyst (Virtual/Nightshift)
, Pasig, Metro Manila, Computer Engineering 03/30/2025
-
Installer 3, Solar Panel Installation
Laurel, Maryland Field Tech 03/29/2025
No Recently Viewed Jobs
View All JobsNo Saved Jobs
View All JobsRelated Content
-
Fortune Media and Great Place To Work® Name Comcast NBCUniversal One of the Top 10 Companies to Work for in the U.S.
For the second year in a row, Great Place To Work® and Fortune Media have recognized Comcast NBCUniversal as one of the top 10 of 100 Best Companies to Work For™ in 2024
-
Converge
To kickoff 2024, Comcast hosted its Converge event in Philadelphia where it showcased its latest tech developments and network advancements, designed to seamlessly integrate media and technology.
-
Values & Integrity
We are passionate about the work we do and the important role we play in millions of people’s lives. We constantly challenge ourselves to innovate and create the best products, content, and experiences.
Talent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.
Job Alerts
Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one.