Network Engineer 3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for network site planning, equipment deployment planning, deployment managing and basic design of network instances. Completes network deployment, manages contract teams in deployment, provisions and supports, wireless, Ethernet transport regional network serving residential and commercial customers. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Serves as a technical lead, providing guidance and mentorship to junior network engineers. This position works under limited supervision.
• Design and implementation of custom network solutions for existing and potential customers. Follows best-practice industry standards to provide a network design which is functional, scalable and secure.
• Supports the Solutions Architect group to design, document and implement customer pilots and provide support for customer testing as required while in the pilot phase of the sales process.
• Provides network engineering support to Sales organization as required.
• Provides Tier IV escalation support to Help Desk. Troubleshoots, diagnoses and resolves customer network issues. When applicable, recommends changes to remediate any network deficiencies to enhance network performance.
• Researches, evaluates and provides recommendations for new hardware and software solutions, to stay current with new technology and market trends and future requirements.
• Position requires participation of a rotating “on call” schedule to provide support for our business and customers.
• Creates technical presentations as needed, presenting to various audiences (both internal and external) with all levels of technical knowledge.
• Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks.
• Follows and enforces documented processes and procedures to meet established compliance requirements.
• Analyzes customer bandwidth requirements and system interdependencies as required. Develops capacity planning models to meet customer’s future needs.
• Supports various professional services projects for existing or prospective customers to include, but not limited to Network Discovery & Design, Wireless LAN, and Security audits.
• Perform other tasks as assigned.
Education and Experience:
• 5+ years of experience in network design, implementation, installation, maintenance and include
• SDWAN technologies troubleshooting of complex networks.
• Equivalent combination of education and experience considered.
• CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered
• Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances
and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint
o Strong understanding of networking technologies
o High Availability protocols such as; HSRP, VRRP, GLBP
o IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing
o Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN
o QOS, Traffic Policing and Shaping
o ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP
o Switch VLANs, VTP, STP, Wireless Networking
• Understanding of VoIP, SIP and PRI voice technologies
• Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout
• Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus
• Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role.
• Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations.
• Strong verbal skills, to include technical presentations to all levels of technical expertise.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years