Manager 2, Functional Systems and Technology

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the strategic direction, build and deployment of functional systems and technology initiatives for the functional systems and Do you work well virtually? Are you an inspiring leader? Do you know how to manage operations while simultaneously working in partnership with others, designing future-state technical architecture and business processes? Do you get excited about leading and engaging in a fully virtual team? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you see the art of the possible while still ensuring operational excellence? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on! IS Solutions coexisting as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: 1) Lead and manage various programmatical mass change events into systems 2) Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery 3) Responsible for platform migrations, security compliance and risk mitigation 4) Manage financial responsibilities for consumer services 5) Oversee customer equipment provisioning to ensure accuracy of service delivery for programming and event management 6) Manage parameters and systems for technical operations efficiencies for day-to-day house management, jobs and routing 7) Manage and maintain test environments for post-production validation of customer experience with product, applications and software 8) Intake incident management for multiple IS Solutions teams and Digital partners which includes recovery and natural disaster business needs. The ISS Macro team within Operations Solutions is a national team that supports automated updates into the biller in support of multiple Comcast teams for product launch, process improvements, and recoveries. We seek the best and brightest talent within our team!

Job Description

You'll be successful if you have the following experience and qualities:

• Strategic thinking
• Has successfully led or worked within teams who perform large scale operational projects
• Highly visible team member or leader that works well with all levels of the company (divisional and headquarters) and with a variety of partners such as Marketing, Finance, Technical Operations, Product Service and Delivery, Business Insights, Analytical Teams, Care and Customer Experience
• Experience with virtual/remote teams & business partners
• Deep telecommunication billing system knowledge; CSG, Amdocs (Wireless CES-10), Ascendon, Comcast Order Tech & Prepaid, etc.
• Information Technology knowledge familiarity of database technologies (Oracle/SQL Server/Teradata/etc.) and various programming language (C#, ASP.NET, Visual Studio, etc.). 
• Demonstrated consistent exercise of independent judgement and discretion (strong analytical skills, problem solving and attention to detail), with compliance and cross functional partnerships in execution of projects
• Strong communication skills both written and verbal.
• Team member who regularly seeks out diverse opinions and ideas among teammates to build strategies and solve problems
• Supports a team or part of the team with a demonstrated culture of empowerment and trust

Core Responsibilities

• Macro (automation) of operational transactional requests/support
• API integrations management
• Bi-annual or annual audits of automated processes
• Support natural disaster recovery
• Works with project personnel to define standards and framework with regards to coding, programming, and the general development of applications for multiple platforms
• Understands and drives strategies in alignment with the Company's overall vision and business goals.
• Oversees implementation initiatives, software updates and the roll-out of new software releases.
• Works with Leadership at all levels to ensure all deliveries adhere to deadlines, specifications, and budgets.
• Flexible and genuinely wants to deliver the best solutions with a high degree of humility
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Manage all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.
• Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards.
• Mentors, trains and develop staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Skills/Experience:

Required

• Requires advanced knowledge of Database Technologies (Oracle/SQL Server), familiarity with various programming languages and Integrated Development Environment (C#, ASP.NET MVC 5, Visual Studio, etc.) 
• Leads functional and technical troubleshooting for existing macros across multiple frameworks and in support of future state functionality, including creating and updating technical and customer facing documentation and M&P’s
• Working knowledge of emulator software (3270, Rhumba, Reflections, etc.) and related biller transactions used in Macros with the ability to evaluate new and changing functionality as it is introduced.
• Possess advanced analytical and problem-solving skills Working knowledge of GUI Macros (Macro Express, Auto Hot Key, Automation Anywhere, ACSR)
• Complies with National standards and business processes.
• Must understand PII and CPNI data classifications and compliance requirements.
• Contributes in the learning sessions meant to cross-train and educate analysts. Provide reports and monthly Key Performance Indicator detailing IS team quality performance.
• Support and test biller and edge system software enhancements Responsible for automation within CSG that may directly impact care, tech ops, finance, revenue, taxes, engineering and customer experience.
• Provides timely and efficient feedback regarding processes Leading the development of macro technology, tools, and platforms as well as recommend enhancements.

Preferred 

• Excellent interpersonal, verbal, listening and written communication skills Highly developed data analysis skills, problem solving, decision-making and attention to detail.
• Able to work independently and as an effective member of a virtual team leveraging the defined technologies provided (i.e., Teams, Camera, etc.)
• Self-motivated, high energy and able to work in a constantly changing and often stressful environment.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years