Reporting Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing multi-product and enterprise solutions technical support teams. Serves as a primary interface for developing and executing strategies to optimize customer support performance and meet strategic business strategy and goals. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Position: Reporting Manager

Experience: 12 years to 15 Years

Job Location: Chennai

Shift – 1:30 PM – 10:30 PM

The Reporting Manager serves as a key business partner across the supply chain, delivering executive KPI dashboards, executing regular reporting, and supporting data-driven decision-making. This role involves managing the local team, developing and maintaining strategic reporting frameworks, stakeholder management, and ensuring the integrity of source data for accurate business insights

What you’ll do:

• To guide, influence, and develop their team professionally and in multiple Planning areas to accomplish business objectives 
• To encourage and develop their teams to navigate the change successfully and mitigate impacts to Operations 
• To clearly and effectively communicate strategy, objectives, and progress to upper and lower levels of the business 
• To overcome minor challenges to established processes through application of logic and business sense
• Act as a reporting business partner across the supply chain, ensuring alignment with business objectives
• Develop and provide executive KPI dashboards to support strategic decision-making
• Execute regular reporting cycles, ensuring consistency, accuracy, and relevance of data
• Work extensively with system data to identify trends, patterns, and insights, providing recommendations for process and control improvements
• Support master data management (MDM) policies to ensure consistency, accuracy, and compliance in data handling and application
• Coordinate with Business Intelligence and Analytics teams to develop reports, dashboards, and extensions for planning applications
• Develop and execute the strategic vision for managing and leveraging complex data sets to drive business intelligence
• Leverage AI and advanced analytics tools to transform raw data into actionable insights
• Collaborate with cross-functional teams to address data needs, ensuring reports support informed decision-making
• Ensure data integrity and accuracy, setting standards for best practices in data reporting, visualisation, and analysis
• Create and Support process standardisation initiatives to improve operational efficiency and speed to market
• Regular, consistent, and punctual attendance is required. Must be able to work nights and weekends, with a variable schedule and overtime as necessary
• Other duties and responsibilities as assigned

Technical Skills

• Strong analytical skills and attention to detail. 
• Effective communication skills, with the ability to present complex data insights clearly. 
• Familiarity with source and reporting tools such as ERP and Anaplan. 
• Proficiency in reporting and presentation tools, including Tableau and PowerPoint. 
• Strong stakeholder engagement and collaboration skills. 
• Direct experience with either design or implementation of new business processes. 

Employees at all levels are expected to:

• Understand our Operating Principles and apply them in daily tasks.
• Own the customer experience by prioritising seamless digital options and proactive support.
• Continuously learn, use, and advocate for our technology, products, and services.
• Work collaboratively, embracing new ideas and teamwork.
• Participate in the Net Promoter System by joining huddles, making callbacks, and identifying opportunities for improvement.
• Drive results and contribute to company growth.
• Respect and promote inclusion and diversity.
• Act with integrity in all interactions with colleagues, customers, investors, and communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years