Engineering Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager of Ethernet Product Development will be responsible for leading the technical engineering team focusing on our Comcast Business Ethernet line of products and services. The manager will lead a team of engineers spanning across network product certification, network solutions, network automation, sustained engineering, and production support.

Job Description

The Manager will work with our partners in the Business Unit as well as Service Assurance/Delivery to align the Metro-E portfolio to deliver new and existing product features and functionality from inception to production release.  The Manager will use their technical background to help define technical scope, align product definitions with industry standards and provide comprehensive test and certification plans to support all business services.  The Manager will also support new areas of business that will define the products of the future.  Experience with supporting MEF (Metro-Ethernet Forum) based L2/L3 ethernet services is a plus to drive adherence to industry standards across the product set.  The Manager will work with the larger E2E delivery team to help translate technical ethernet requirements into fully automated system workflows.

Core Responsibilities

• Maintain our portfolio of Connectivity products ranging from Ethernet Products including EPL, EVPL, E-LAN, EDI, EaEPL, E-Tree, Wavelength services and Dark Fiber
• Manage a team of Engineers focused on the Connectivity product portfolio
• Develop and execute on comprehensive test and certification plans cover existing and new features
• Develop network solutions that will help operationalize products and services into the Comcast ecosystem.
• Play a key role scaling product experience by applying best practices on sustained engineering
• Assess technical and operational feasibility and provide feedback to Product Managers
• Work with internal engineering and product teams to align projects across the E2E workflow for system automation
• Work with Service Delivery/Assurance to maintain Operational release documents, patches, updates
• Maintain Security initiatives for the Ethernet program (hardware, software, OS and service)
• Responsibility for CPE Hardware Certification as well as Operating Systems per Vendor
• Support all areas of SLA measurements across the Comcast Network including OAM/CFM, RFC2544, y.1564

Requirements

• Previous experience Managing Connectivity products, Ethernet Portfolio or line of business
• Clear Leader, Good Communicator
• Proficient in Ethernet and Network L2/L3 services
• Operational Support and support customer facing escalations
• Experience with large scale networks WAN, Metro-E, Wavelength services
• Experience with LAN side networks including Routing protocols like BGP

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years