Engineer 4 - Engineering Operations

Windows & Linux Administration

• Administer and maintain Windows and Linux servers in production and non‑production environments.
• Perform OS installations, configurations, upgrades, and troubleshooting.
• Manage user access, system permissions, file systems, and server hardening.
• Ensure system availability, performance tuning, and capacity planning.

Application Support

• Provide L2/L3 application support for critical business applications.
• Investigate application issues, perform root cause analysis, and implement fixes.
• Coordinate with development, infra, database, and vendor teams for issue resolution.
• Support application deployments, configuration changes, and release activities.

Security Vulnerability Patching

• Plan and execute OS and application patching for Windows and Linux servers.
• Identify, analyze, and remediate security vulnerabilities in line with organizational policies.
• Work closely with security and compliance teams to meet audit and security requirements.
• Maintain patching schedules, reports, and change documentation.

Monitoring & Incident Management

• Use monitoring tools to track server, application, and service health.
• Proactively identify issues and take preventive action to avoid outages.
• Respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident analysis and RCA documentation.

Service Assurance Lead (SAL) Responsibilities

• Act as SAL / Incident Lead during high‑severity incidents.
• Lead bridge calls / major incident calls, ensuring clear communication and coordination across teams.
• Drive incident resolution by assigning tasks, tracking progress, and updating stakeholders.
• Provide timely status updates to management and customers during outages.
• Ensure proper incident closure, post‑incident review, and preventive action tracking.

Required Skills & Qualifications

Technical Skills

• Strong hands‑on experience in Windows Server and Linux administration.
• Solid Application Support experience in production environments.
• Expertise in security vulnerability management and patching.
• Experience with monitoring tools (Nagios, Zabbix, SCOM, Splunk, AppDynamics, or similar).
• Good understanding of networking basics (DNS, TCP/IP, firewalls, load balancers).
• Experience with virtualization/cloud platforms is an added advantage.

SAL / Leadership Skills

• Proven SAL or Major Incident Management experience.
• Strong skills in leading bridge calls and cross‑functional teams.
• Excellent communication, coordination, and stakeholder management abilities.
• Ability to work under pressure during outages and critical incidents.

Soft Skills

• Strong troubleshooting and analytical thinking.
• Good documentation and reporting skills.
• Willingness to work in shifts and on‑call support.
• Ownership mindset with accountability for service availability.