Engineer 4 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise.

Job Description

Job Title
Application Operation Coordinator – Eng 4

Job Overview

• Application operations provides support to team responsible for implementation and improve all production flow that drive business goals
• An application operations engineer supports, manages and maintains all the applications

Key Responsibilities

• Asset and configuration management: the scope is conduct life cycle management for assets including hardware, software, intellectual property, licences and warranties.  
• Availability and capacity management: the scope is to define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services, including power.
• Change management: management of service changes, configuration items, organisational change, supplier change and associated documentation. It is necessary to manage  request changes in response to incidents or problems that provide effective control and reduction of risk to security performance and availability.
• Ensure that systems meet business and customer needs for reliability and availability
• Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution
• Incident management: co-ordinate the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation.
• Problem management: understanding and identifying problems, analysing and helping to identify the appropriate solution.
• Problem management. Investigations of problems in systems, processes and services, with an understanding of the level of a problem.
• Take accountability for issues that occur and be proactive in searching for potential problems

Technology

Must have: Jenkins, GitHub, SQL, Unix, AWS Services (EC2,SNS,SQS,Lambda,RDS), Kong, Graphana, Kibana, Kubernetes, Confluent Cloud

Nice to have: Java, Camunda, Python, Splunk, Terraform, HELM , Service Now

Functional & Technical / Skills

• Understanding of software development lifecycles
• Strong ability to understand context for code, the codebase, and its relation to business objectives
• Ability to work both independently and on a team
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• Excellent problem solving and analytical skills
• Growth mindset and a willingness to learn new skills, technologies, and frameworks
• Continuous feedback and change mindset
• Problem management
• Ensure the correct implementation of standards and procedures
• Development and Maintenance of Application Monitoring Processes
• Automation of Controls and Monitoring
• Software Deploy in all the Environments (Production and Test)
• Patching Installations in all the Environments  (Production and Test)

Behaviours & Competencies

• A respected leader, with the ability to influence, mentor, and persuade peers across the organization
• Excellent analytical, and problem-solving skills, with high-levels of troubleshooting
• Excellent written and verbal communications skills, with both technical and business audiences
• Excellent relationship building, teamwork, and collaboration skills that enables the provision of effective support and guidance across multiple Operation teams
• Ability to quickly comprehend the functions and capabilities of new technologies, with natural intellectual curiosity and integrity
• Strong time-management skills, with the ability to juggle multiple balls
• Ability to work in stressed situations and ability to manage workload
• Knowledge of the collaborators v work and ability to assign tasks based on the skills of the team members.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years