Engineer 4 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Backup\storage Engineer will be responsible for the delivery and support of a stable and reliable Backup and storage environment which satisfies the performance, scalability and functional requirements of Sky. Take ownership of and drive to completion storage initiatives to improve efficiencies across the team and the storage estate. They will be actively involved in the resolution of Incidents, fulfilment of Service Requests and the owners of technical Changes. The Senior backup\storage engineer may also be required to undertake line management duties as outlined by the Storage Support Manager. This will include assisting with the management of on call rotas, allocation of resources to projects, time recording and reporting, deputising for the Storage Support Manager at project, department and team meetings and to assist with the development of the team.

Job Description

Key Responsibilities

The responsibilities of the Senior Backup Engineer include:

• Customer Engagement:
  • Providing excellent customer service and actively engaging with all stakeholders to ensure that they receive a prompt effect service.
• Infrastructure Management:
  • Performing pro-active maintenance tasks to manage the physical and logical NetBackup Flex Appliances and Dell Data Domain along with IBM Tape Libraries and Drives.
  • Take the lead with continuous improvements to backup and storage management processes.
  • Ensure effective monitoring is in place across the storage estate.
  • Raising/escalate incidents and/or Service Requests to vendors to attend site to resolve hardware issues.
  • Contribute to the Storage and Backup Roadmap discussions and presentations.
• Incident Management:
  • Resolution of incidents in a timely manner.
  • Whilst managing their own work load the senior must be available as an escalation point for less experienced member of the team.
  • Maintain good working relations with Incident and Change Management team to ensure they are appropriately informed when the storage team are undertaking work across the storage estate.
• Work Order Management:
  • Ensure that work requests are being actioned in a timely manner and to the appropriate standards.
• Change Management:
  • Creation of Change Request records when required to support workflow.
  • Maintain good working relations with Change Management and work with them to improve process flow.
  • Management of a portfolio of procedures for routine tasks.
• Team Management
  • Assist the Storage and Backup Support Manager by ensuring that the team are recording and submitting their time accurately.
  • Assist with the administration of the Storage Spark on call rota.
  • Assist the Storage and Backup Support manager by deputising at Project, Department and Team meetings.
  • Assist the Storage and Backup Support manager by deputising at Vendor meetings and by building and maintaining vendor relations.
  • Assist the Storage and Backup Support manager by contributing to the weekly reports, monthly roadmaps and quarterly metrics review meetings.
  • Assist in the personal development of team members.

Candidate Specification

Essential:

• Experience with the deployment and management Storage & Data Protection systems from both the vendor GUI and command line, including.
  • EMC Data Domain
  • NetBackup Flex Appliance
  • NetBackup Software Support
  • IBM Tape Libraries and drives

• Experience with disaster recovery methodologies and data replication technologies, related to Veritas NetBackup.
• Observability Tools including Alta View.
• Upgrading NetBackup core infrastructure.
• Malware and Anomaly Detection experience.
• Managing Cloud Backups and experience with NetBackup Recovery Vault.

Desirable:

• An understanding of copy jobs SLP’s Backup Policies etc..
• An understanding of Centralised Backup technologies.
• System administration and scripting skills on Windows and UNIX environments;
• Familiarity with database technologies (Microsoft SQL, Oracle) is also desired;

Industry Experience:

Essential:

• minimum 5 years technical administration experience with Data Protection technologies.

Desirable:

• 5 years technical administration experience with Data Protection Technologies

Additional  Skills:

• Unix Command Line usage and basic scripting and programing
• Good interpersonal skills.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years