Engineer 3 - Software Development & Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast Business IT (BIT), part of the Technology and Product Division, is responsible for building and supporting applications and infrastructure serving enterprise, mid-market, and SMB customers. Job Summary We are seeking a ServiceNow Developer with strong technical skills to design, develop, and support ServiceNow platform solutions. The ideal candidate will contribute to building scalable, secure, and efficient applications aligned to business needs. In this role, you will work under guidance on complex initiatives while independently delivering well-defined components. You will collaborate with cross-functional teams to implement solutions and continuously improve platform capabilities.

Job Description

As part of the Comcast Business IT (BIT) organization, you will collaborate with product owners, architects, and engineers to deliver prioritized initiatives. You will contribute to building a secure, reliable, and scalable ecosystem that supports efficient business processes through customer-centric applications.

ServiceNow Platform Development

As a ServiceNow Developer, you will contribute to the development, enhancement, and support of enterprise-scale ServiceNow solutions, primarily across ITSM, CMDB, and TSOM.

ServiceNow ITSM, CMDB, TSOM Development

• Design, develop, and maintain solutions on ServiceNow ITSM and CMDB platforms, with exposure to TSOM.
• Support workflows related to incident, request, problem, change, and service operations.
• Assist in data migration and transformation activities for ITSM, CMDB, and TSOM.

Enterprise Integration

• Develop and support integrations between ServiceNow and enterprise systems (e.g., OSS/BSS, ERP, CRM).
• Contribute to automation workflows supporting Day 2 operations including incident resolution and service monitoring.
• Build and maintain scripts, workflows, and automation logic using platform capabilities.

Technical Contribution & Collaboration

• Collaborate with senior engineers, architects, and stakeholders to understand requirements and contribute to design discussions.
• Follow established development standards, coding practices, and architectural guidelines.
• Contribute to implementation of scripts, business rules, workflows, and integrations.
• Participate in code reviews and ensure quality deliverables.

Quality & Operations

• Perform unit testing and support system/integration testing.
• Troubleshoot issues in development and production environments with guidance.
• Ensure applications meet security, performance, and reliability standards.

Continuous Learning & Improvement

• Stay current with ServiceNow platform updates and industry trends.
• Contribute to documentation and knowledge sharing.
• Support adoption of automation and emerging capabilities (e.g., AI-assisted development).

Experience

• Bachelor’s degree in computer science/engineering or related field
• 3–5 years of experience in IT service management or application development
• 2–3 years of hands-on ServiceNow development experience (ITSM preferred)
• Experience working with Flow Designer, Script Includes, and basic integrations
• Exposure to enterprise systems integration (ERP/CRM/OSS/BSS)
• Telecom domain exposure is preferred
• Familiarity with Agile development practices

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) (nice to have)

Core Responsibilities

• Collaborate with stakeholders to understand product and technical requirements.
• Develop and customize ServiceNow applications and modules.
• Support software development lifecycle including development, testing, and deployment.
• Assist in maintaining and enhancing existing applications.
• Contribute to integration development using APIs and middleware.
• Support documentation of technical requirements and solutions.
• Implement secure design patterns, write secure code, and support security testing.
• Work with QA teams to validate functionality and resolve defects.
• Apply engineering best practices and coding standards.
• Demonstrate growing expertise in ServiceNow development and platform capabilities.
• Exercise judgment within defined scope, escalating complex decisions when required.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Certifications

• ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) (nice to have)

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years