Engineer 2 - Excellence in Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommends to improve network performance.

Job Description

JOB TITLE:

Network Operations Center Engineer

INTRODUCTION:

At Universal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely. Here you can create the extraordinary. Join us.

ABOUT THE ROLE:

Position available with Universal Media, LLC in CIEC (Comcast India Engineering Center) as a Network Operations Engineer. This role is part of the GND(Global Network and Distribution) operations team which is responsible for maintaining corporate and broadcast networks. We are looking for an engineer who has a broad spectrum of knowledge with all networking technologies. Being in operations team needs understanding of all parts of network. Also includes reacting to alerts, working with vendors and clients to resolve issues, working with other network teams such as engineering, architects, automation teams to understand the changing network and troubleshooting problems.|

RESPONSILILITIES INCLUDE, but are not limited to:

• Primary monitoring and escalation point for identification, troubleshooting, and resolution of events affecting customer production and internal network environments.
• Respond to and remediate alerts as they are generated during your specified shift.
• Provide notification to internal and external Customers during Severity 1 events.
• Support customers with a variety of network, voice, and service-related issues in a fast-paced, independent, service environment with an emphasis on quality. Able to demonstrate a high level of patience with a customer base containing a wide and varying range of technical expertise.
• Restore customer network services within a specified repair time frame based on our SLAs.
• Investigate outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
• Update trouble tickets with clear and concise notes summarizing actions taken and next steps.
• Escalate unresolved network issues to senior network NOC engineering.
• Work closely with network, compute and automation engineers regarding technology and hardware upgrades.
• Create, update, and document system processes and tasks as required.

REQUIREMENTS:

• 3-4 years of experience in network engineering. CCNP equivalent.
• Monitor ticket queue and respond to service requests and incidents.
• Experience with Routing and switching (Port Channel, STP, BGP, OSPF, redistribution),
• Firewall understanding and troubleshooting – Security and NAT rule creation, traffic monitoring and troubleshooting, firewall management.
• IP assignments, Device upgrades, creating and maintaining documents and SOPs.
• Able to troubleshoot basic to intermediary issues.
• Able to work with vendors to troubleshoot issues and find root cause, RMA.

PREFERRED QUALIFICATIONS:

• Understanding of Software Defined products, respective alert and monitoring.
• Cisco ACI, Arista, VxLAN, python or Ansible scripting – good to have.
• Able to collaborate with automation and reliability team to fine tune alerting and monitoring.
• Basic understanding of wireless controllers

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years