Engineer 2 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

ABOUT THE ROLE:

The Engineer 2 for Productivity Services is responsible for the technical design and operations of productivity solutions used globally. These solutions will enable the workforce to create, share, and collaborate on content from anywhere at any time built upon the Exchange server and Microsoft 365. This technical role is expected to apply a software engineering mindset to system administration topics elevating the availability, reliability, and security of solutions while reducing operational costs. 

Its Night shift role.

• Microsoft 365 Suite (Exchange Online, Teams, Sharepoint Online, OneDrive, Slack) 
• Exchange Server 2016/2019 
• Proofpoint Email Security 
• IronPort email security  

• Application Mail relay 
• G-Suite, Productivity, and collaboration 
• Video, audio, and text chat (MS Teams) 

• Azure administration 
• PowerShell Scripting

RESPONSIBILITIES:

• Good understanding of Exchange On-Premises Technologies (Exchange Server)
• Experience in Microsoft Exchange Server 2016/2019 Enterprise and Standard Editions
• Experience with high availability scenarios for Exchange, such as Database Availability Groups and Windows Failover Clustering.
• Familiar with Windows Server and Microsoft Exchange log interpretation
• Good understanding of Exchange Online Technologies (EXO, EOP)
• Good understanding of retention policy and Exchange Online Archive
• Basic understanding of Office 365 identities
• Good understanding of Autodiscover service and Exchange ActiveSync (EAS)
• Basic understanding of SMTP, POP/IMAP and Exchange Web Services (EWS)
• Familiar with O365 Hybrid Deployment (requirements, setup, migration)
• Background in working with messaging related technologies.
• Understanding of Windows Server technologies (Active Directory and DNS).
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Microsoft Office applications & Outlook 2010/2013/2016
• Outlook for iOS, Outlook for Android, and Outlook for Mac
• Microsoft 365 Apps for Business (Office 365 ProPlus )/Office
• Experienced in root cause analysis and undertaking of diagnostic examinations to resolve client issues
• Knowledge of Office 365 admin settings for Exchange, ADFS, Directory Synchronization.
• Provide End-user Computing support to clients which includes troubleshooting Outlook & mail delivery related issues.
• Experience in other messaging solutions such as anti-virus/anti-spam appliances and or applications, archiving solutions, mobility solutions or real-time collaboration solutions.
• EOP and non-Microsoft Email Hygiene/Gateway Products (Proofpoint, Exchange Online Protection, IronPort etc.)
• Knowledge and Experience with managing & troubleshooting MS Teams
• Knowledge in Voice services, Audio, Video, Teams rooms conference

PREFERRED QUALIFICATIONS:  

•3+ years’ operating Microsoft Exchange server and Microsoft 365 services at enterprise scale 
•Bachelor’s degree in computer-related field preferred or equivalent years of experience 

Desired Characteristics

•Ability to communicate effectively both written and verbally to stakeholders and engineers 
•Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions 
•Ability to execute within a fast-paced agile process 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years