Engineer 2, Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Application operations provide support to team responsible for implementation of initiatives that have an Operational impact and drive business goals 
• An application operations engineer supports, manages and maintains a single application or a suite of applications 
• Ensure that systems meet business and customer needs for reliability and availability 
• Asset and configuration management: the scope is conducting life cycle management for assets including hardware, software, intellectual property, licenses and warranties.   
• Availability and capacity management: the scope is to define, analyze, plan, forecast, measure, maintain and improve all aspects of the availability of services, including power. 
• Change management: management of service changes, configuration items, organizational change, supplier change and associated documentation. It is necessary to manage request changes in response to incidents or problems that provide effective control and reduction of risk to security performance and availability 
• Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution 
• Incident management: co-ordinate the response to incident reports, ensuring relevant prioritization and detail to allow effective investigation. 
• Problem management: understanding and identifying problems, analyzing and helping to identify the appropriate solution. 
• Problem management. Investigations of problems in systems, processes and services, with an understanding of the level of a problem. 
• Take accountability for issues that occur and be proactive in searching for potential problems 
• skills: 
• MANDATORY: 
• Kenan platform (FX4.0 and more) 
• Kenan catalogue (FX4.0 and more) 
• Oracle PLSQL 
• Unix (ksh, log, shell scripting, etc) 
• check log and manage WebLogic, Jobs 
• SQL 
• Check: Billing, Collection, Payment and Subscriber revenue process 
• Oracle monitoring 
• Nice to have: 
• Oracle DBA

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
• #CIECTN25

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years