Engineer 2 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

INTRODUCTION:

At Universal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely. Here you can create the extraordinary. Join us.

ABOUT THE ROLE:

We are seeking a Site Reliability Engineer to support Universal’s virtual endpoint computing environment. This role encompasses both operational activities and support of strategic projects and initiatives, to ensure timeliness of end user support, maintenance and management of the environment to ensure accessibility. Universal’s Operations & Technology Leadership has prioritized focus on VDI strategy, and this is an exciting opportunity to be part of reshaping virtual endpoint computing environment! 

RESPONSIBILITIES:

Responsible for managing and supporting the enterprise virtual environment which includes:

• Improving patch and vulnerability compliance across in scope virtual desktop ecosystem
• Respond to Service Now tickets for end user support, including but not limited to access issues, application installations, application issues, and upgrade or change of licenses
• Respond to Service Now ticket creation of new virtual systems and decommission of virtual systems per SLAs
• Improving operational support and requests for in scope virtual systems
• Overseeing problem management activities and tier-three support in problem / issue escalations.
• Providing training to operations and engineering staff as needed
• Providing troubleshooting expertise for internal and external escalations
• Monitor available licensing counts and escalate if further procurement is required
• Assist in usage reporting and cleanup activities to reclaim VDI licenses
• Support virtual image management

REQUIREMENTS:  

• Minimum 3+  years of experience in IT infrastructure management, with a focus on end user computing and VDI 
• Experience at a large firm supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5,000+ clients 
• Bachelor’s degree in computer-related field and/or years of equivalent experience  
• Knowledge of the Windows operating systems in an enterprise environment 
• Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, routing protocols 
• Comfortable with IT security and compliance best practices 
• Strong virtual and software troubleshooting skills 
• Proficient in automated workstation build methodologies 
• Experience working with software packaging and deployment systems 
• Proficient in automation and scripting skills (Ansible, Bash, Perl, Python, PowerShell)  
• Experience working with AWS Workspace, VMWare Horizon Cloud, Citrix Workspace, Microsoft W365, and/or Microsoft AzureAD 
• Experience with implementing, deploying, and supporting virtual infrastructure 
• Possesses interpersonal skills necessary to effectively communicate with Operations, Infrastructure, Cybersecurity, Application, and Leadership teams along with outside parties as necessary 

PREFERRED QUALIFICATIONS:  

• Relevant certifications in VDI technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Virtual Desktop Specialty) are a plus. 

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years