Engineer 1, Site Reliability Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As an Engineer 1 on our DevX Platforms Cloud Native Application Platforms (CNAP) team, you will help enable Comcast developers to deliver reliable, performant, scalable, and secure software products. You will contribute to the development, operation, and continuous improvement of cloud-native platforms that support application teams across the organization. In this role, you will work with experienced engineers to design, implement, operate, and support platform services and large-scale distributed systems. You will assist with monitoring, troubleshooting, debugging, automation, change management, incident response, and capacity planning activities that help ensure platform reliability and performance. You will contribute code, participate in operational support, and help automate routine tasks to improve efficiency and consistency across the platform ecosystem. As part of a team with expertise spanning software engineering and technology infrastructure, you will collaborate with platform engineers, application development teams, vendors, and client services organizations to deliver technical solutions that improve the developer experience. You will help investigate and resolve issues, participate in problem-solving activities, and contribute to operational excellence initiatives under the guidance of senior team members. The CNAP team embraces AI-First and AI-Native ways of working. In this role, you will leverage AI-powered tools and platforms to accelerate learning, software development, troubleshooting, documentation, testing, automation, and operational workflows. You will develop skills in effectively partnering with AI systems while applying sound engineering judgment, security practices, and quality standards to deliver reliable outcomes. On our teams, everyone has an opportunity to contribute ideas and make an impact. Strong communication, collaboration, curiosity, and a willingness to learn are essential, as you will work closely with teammates and stakeholders to understand requirements, solve problems, and continuously improve our platforms and services. Working under general supervision, you will follow established engineering and operational practices while developing technical expertise in cloud-native technologies, platform engineering, site reliability principles, and modern software development practices. You will receive guidance and mentorship from experienced team members while progressively taking on more complex responsibilities as your skills and experience grow.

Job Description

Core Responsibilities

• Actively participate on a DevX Platforms team to operate, maintain, and continuously improve Comcast's Cloud Native Application Platforms (CNAP), built on open-source technologies including Kubernetes and Cloud Foundry.

• Develop, enhance, and support platform capabilities through automation, infrastructure-as-code, API integrations, and AI-assisted engineering practices that improve operational efficiency, platform reliability, and the developer experience.

• Monitor platform health, availability, latency, performance, capacity, and operational metrics. Proactively identify areas for improvement and assist with capacity planning, performance optimization, and reliability initiatives.

• Participate in incident response, troubleshooting, and service restoration efforts to minimize downtime and service disruptions. Assist in root cause analysis and implementation of corrective and preventative actions.

• Work closely with application development teams to ensure software releases are well-designed, planned, tested, implemented, released, and monitored effectively on CNAP platforms.

• Collaborate with cross-functional teams, including Cloud Infrastructure, Cybersecurity, Product Delivery, and Engineering teams, to design, implement, and operate reliable, scalable, and secure platform solutions that align with engineering best practices and quality standards.

• Support cybersecurity initiatives by assisting with vulnerability remediation, secure platform and service configuration, testing and validation activities, implementation of technical controls, and incident remediation efforts.

• Harvest, analyze, and visualize operational metrics and telemetry data to improve observability, system reliability, and platform performance.

• Partner with CNAP Engineering and Product Delivery teams to deliver roadmap initiatives that introduce new capabilities, improve reliability, and enhance platform stability.

• Contribute to the design, implementation, testing, and maintenance of disaster recovery, business continuity, and failover capabilities for platform services.

• Act as an advocate for engineering operational excellence by following and promoting established procedures, policies, standards, and best practices.

• Utilize AI-First and AI-Native ways of working to accelerate software development, troubleshooting, documentation, testing, automation, and operational workflows while applying sound engineering judgment, security practices, and quality standards.

• Participate in Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and team collaboration activities.

• Provide excellent customer service to platform users and serve as a collaborative partner to development teams adopting and operating applications on CNAP.

• Regular, consistent, and punctual attendance. Must be able to work variable schedules, including nights, weekends, and overtime as necessary to support operational needs.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +