Analyst 4 - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and the customer experience. The role leads the investigation and resolution of complex customer account, order, and billing-related issues; performs advanced analysis to identify systemic trends, root causes, and business impacts; and ensures corrective actions align with established company policies and controls. Responsibilities also include ensuring effective audit documentation, identifying opportunities for efficiency, and developing recommendations to strengthen policies, processes, procedures, reporting, and controls. Success requires advanced analytical thinking, sound judgment, strong problem-solving, and the ability to influence solutions, communicate complex findings, and provide guidance to other analysts. Works independently on complex assignments and serves as a key contributor and subject-matter resource in a critical operating environment.

Job Description

Core Responsibilities:

• Leads the investigation and resolution of complex or high-impact customer account, order, and billing-related tickets, ensuring accuracy, timeliness, and alignment with established company policies and controls. 

• Performs advanced analysis of account, order, billing, and revenue data to identify root causes, systemic issues, trends, and potential financial or customer impacts. 

• Determines and facilitates appropriate corrective actions for complex billing errors, account inconsistencies, and revenue-impacting issues. 

• Monitors revenue and billing reports to identify emerging risks, recurring issues, and opportunities for proactive intervention. 

• Leads complex error-resolution and revenue-recovery efforts through accurate corrections and coordination with cross-functional partners. 

• Applies advanced analytical thinking and structured problem-solving to develop evidence-supported recommendations and solutions for complex or recurring issues. 

• Ensures audit documentation, reporting, and tracking mechanisms are complete, accurate, and sufficient to support governance and follow-up requirements. 

• Manages complex tickets and escalations while assessing ticket queues and reports for aging items, systemic problems, and operational risks. 

• Leads the review of significant process exceptions and partners with the appropriate teams and management to resolve issues, address root causes, and reduce recurrence. 

• Develops and recommends enhancements that improve resolution speed, data quality, operational efficiency, process consistency, and the effectiveness of related policies, procedures, reporting, and controls. 

• Serves as a subject-matter resource to analysts, management, and cross-functional partners; provides guidance and supports the development of less-experienced team members. 

• Communicates complex findings, business impacts, risks, and recommendations clearly to management and cross-functional stakeholders. 

• Leads or supports governance initiatives, reporting enhancements, and special projects with broader team or business impact. 

• Independently manages priorities and delivers work that meets established quality, productivity, and performance expectations. 

• Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary. 

• Performs other duties and responsibilities as assigned. 

Skills and Experience

• Advanced analytical and problem-solving skills, with the ability to assess complex issues, identify systemic root causes, and develop actionable recommendations. 

• Demonstrated ability to interpret complex account, billing, ticket, and reporting data and evaluate potential customer, operational, or financial impacts. 

• Ability to independently prioritize and manage complex or high-impact work while meeting established quality, productivity, and turnaround expectations. 

• Strong written, verbal, and documentation skills, with the ability to simplify complex findings and communicate risks and recommendations to management and cross-functional stakeholders. 

• Ability to apply policies, controls, and procedures to complex situations, exercise sound judgment, and provide guidance on appropriate resolution or escalation. 

• Demonstrated experience identifying process gaps and developing improvements that increase resolution speed, efficiency, accuracy, or consistency. 

• Ability to serve as a subject-matter resource, provide guidance to less-experienced analysts, and influence solutions across teams. 

• Advanced knowledge of Microsoft Office applications, particularly Excel and PowerPoint. 

• Strong SQL Server knowledge or comparable experience using data-query tools to investigate issues and support advanced analysis. 

Preferred Qualification

• Knowledge of CSG and/or Amdocs, or related experience working with customer billing systems. 

• Strong knowledge of billing cycles, account adjustments, charge structures, billing discrepancies, and related operational processes. 

Employees at All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion and diversity. 

• Do what's right for each other, our customers, investors, and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years