Analyst 3 - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job provides financial reporting, revenue analysis, and billing audits. Produces and delivers reports, analyses, and audits to assess initiatives and enhance operational efficiency. Establishes and sustains standard reporting metrics, quantitative data explanations, and continuous evaluation of alternatives and solutions.

Job Description

Core Responsibilities:

• Investigates, analyzes, and resolves customer account, order, and billing-related tickets, including statement discrepancies, adjustments, charge calculations, rating or usage anomalies, and promotional billing concerns, accurately and within established turnaround expectations. 

• Validates account, order, and billing data to ensure accuracy, quality, and alignment with established company policies, controls, and procedures. 

• Places or facilitates corrective orders and adjustments to resolve billing errors and account inconsistencies. 

• Monitors revenue and billing reports to identify variances, trends, recurring issues, and potential financial or customer impacts. 

• Performs error resolution and supports appropriate revenue recovery through accurate correction of billing codes, account information, or related data. 

• Applies analytical thinking and structured problem-solving to investigate issues, determine root causes, and develop evidence-supported recommendations. 

• Maintains complete and accurate audit documentation, reporting, and tracking mechanisms for identified issues, corrective actions, and follow-up activities. 

• Manages and resolves assigned tickets while monitoring queues and reports for aging items, recurring problems, emerging trends, and operational risks; escalates significant or unresolved issues as appropriate. 

• Identifies instances in which established processes were not followed, documents supporting evidence, and partners with the appropriate teams and management to address the issue and reduce recurrence. 

• Identifies opportunities and recommends enhancements to improve resolution speed, data quality, operational efficiency, process consistency, and the effectiveness of related policies, procedures, reporting, and controls. 

• Communicates findings, risks, and recommended actions clearly to management and cross-functional partners. 

• Supports governance initiatives, reporting needs, and special projects as assigned. 

• Manages assigned workload effectively and consistently meets established quality, productivity, and performance expectations. 

• Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary. 

• Performs other duties and responsibilities as assigned. 

Skills and Experience

• Strong analytical and problem-solving skills, with the ability to identify trends, assess root causes, and develop evidence-based conclusions. 

• Strong attention to detail and ability to evaluate account, billing, ticket, and reporting data for accuracy and potential customer or financial impacts. 

• Ability to independently prioritize and manage tickets, reports, and other responsibilities within established quality, productivity, and turnaround expectations. 

• Strong written, verbal, and documentation skills, with the ability to communicate complex findings clearly and maintain accurate audit records, case notes, procedures, and tracking information. 

• Ability to apply established policies, controls, and procedures consistently while exercising sound judgment and recognizing issues that require escalation. 

• Experience identifying process gaps and recommending practical improvements that increase efficiency, accuracy, or consistency. 

• Ability to work independently with moderate guidance and collaborate effectively with management and cross-functional partners. 

• Working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Word. 

• Moderate SQL Server knowledge or comparable experience using data-query tools to support analysis. 

Preferred Qualification

• Knowledge of CSG and/or Amdocs, or related experience working with customer billing systems. 

• Working knowledge of billing cycles, account adjustments, charge structures, and billing discrepancies. 

Employees at All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion and diversity. 

• Do what's right for each other, our customers, investors, and our communities

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years