Analyst 3 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Message Experience Analyst independently manages complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business and regulatory needs into system requirements, performs research and end-to-end validation, resolves issues, and strengthens controls to ensure accurate, timely, compliant, and reliable billing communications. The analyst also supports cross-functional initiatives, continuous improvement, and less-experienced team members. As an experienced professional 3, this role independently manages complex requirements and operational issues, identifies opportunities to strengthen controls and processes, and develops solutions to recurring or higher-impact challenges. The role serves as a knowledgeable resource to partners and contributes to cross-functional initiatives, automation, and continuous improvement.

Job Description

Core Responsibilities:

• Create, maintain, implement, and validate billing statement content, customer communications, and related configurations. 

• Analyze complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts. 

• Translate business, legal, regulatory, and customer needs into clear specifications, business rules, build execution. 

• Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and required changes. 

• Use SQL, Excel, and other tools to reconcile data, identify trends, investigate issues, and validate system behavior. 

• Perform production validation for statement approved communication changes. 

• Resolve defects, partner with technology and development teams, and confirm corrections meet requirements. 

• Investigate statement discrepancies, incorrect messaging, data-quality issues, and recurring exceptions; coordinate resolution and recommend sustainable improvements. 

• Apply quality, compliance, and operational-control standards; identify and escalate significant risks or control gaps. 

• Maintain clear documentation of requirements, business rules, decisions, approvals, and implementation outcomes. 

• Develop requirements for reporting and analysis on statement quality, defects, operational performance, implementation results, and emerging issues. 

• Recommend solutions based on customer impact, business value, system dependencies, timing, and available data; define and evaluate success measures. 

• Coordinate and provide subject-matter guidance, and exercise independent judgment on complex matters. 

• Support accurate, timely, consistent, and compliant customer billing experiences. 

• Maintain regular attendance and work nights, weekends, variable schedules, or overtime as business needs require.  

• Perform other duties as assigned. 

Preferred Qualifications

• Progressive experience in billing statements, customer communications, business systems, application operations, business analysis, or a comparable function. 

• Demonstrated ability to analyze complex requirements, customer scenarios, system behavior, dependencies, and implementation options independently. 

• Experience developing requirements, specifications, business rules, process flows, and operational documentation. 

• Strong analytical, problem-solving, proofreading, and attention-to-detail skills, with the ability to recommend sustainable solutions. 

• Proficiency with Excel and working knowledge of SQL for research, reconciliation, trend analysis, and validation. 

• Experience with customer-facing content, regulated communications, quality control, compliance, data integrity, and operational controls. 

• Ability to assess system interactions and the customer, business, operational, and technical impacts of changes. 

• Strong written and verbal communication and collaboration skills across business and vendor teams. 

• Ability to manage competing priorities, coordinate projects or releases, exercise sound judgment, and resolve complex issues independently. 

• Familiarity with Biller data tables, bill codes, discount codes, BriteBill, or comparable billing and communication platforms. 

• Experience identifying automation and process-improvement opportunities and guiding less-experienced team members 

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years