Analyst 2 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Message Experience Analyst manages moderately complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business needs into documented requirements, conducts research and validation, resolves routine issues, and applies established controls to support accurate, timely, compliant, and reliable billing communications.  As a developing professional 2, this role works with increasing independence to manage standard and moderately complex exceptions. The role analyzes recurring issues, contributes to process and documentation improvements, and uses operational data to support accurate, timely, and compliant delivery.

Job Description

Core Responsibilities:

• Create, maintain, implement, and validate billing statement content, customer communications, and related configurations for assigned work. 

• Analyze moderately complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts. 

• Translate business, legal, regulatory, and customer needs into clear specifications and business rules. 

• Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and needed changes. 

• Use SQL, Excel, and other approved tools to reconcile data, identify trends, investigate exceptions, and validate system behavior. 

• Perform production validation for approved communication changes. 

• Resolve defects, partner with technology and development teams, and verify that corrections meet documented requirements. 

• Investigate statement discrepancies, incorrect messaging, and data-quality issues; coordinate resolution and identify improvement opportunities. 

• Apply quality, compliance, proofreading, data-integrity, and operational-control standards; escalate material risks or control gaps. 

• Maintain clear documentation of business rules, decisions, approvals, and implementation outcomes. 

• Support reporting and analysis on statement quality, defects, operational performance, and implementation results. 

• Coordinate assigned deliverables across partners, manage competing priorities, and exercise judgment within established guidelines. 

• Support accurate, timely, consistent, and compliant customer billing experiences. 

• Maintain regular attendance and work nights, weekends, variable schedules, or overtime as business needs require. 

• Perform other duties as assigned. 

Preferred Qualifications

• Experience in billing statements, customer communications, business systems, application operations, business analysis, quality assurance, or a comparable function. 

• Ability to analyze moderately complex requirements, customer scenarios, system behavior, dependencies, and implementation options. 

• Experience developing specifications, business rules, process flows, and operational documentation. 

• Strong analytical, problem-solving, proofreading, and attention-to-detail skills. 

• Proficiency with Excel and introductory or working knowledge of SQL for research, reconciliation, and validation. 

• Experience with customer-facing content, regulated communications, quality control, compliance, data integrity, or operational controls. 

• Ability to assess customer, business, operational, and technical impacts of changes. 

• Strong written and verbal communication and collaboration skills across business, technology, and vendor teams. 

• Ability to manage competing priorities, coordinate assigned work, and resolve routine issues with limited guidance. 

• Familiarity with Biller data tables, bill codes, discount codes, BriteBill, or comparable billing and communication platforms. 

Employees at all levels are expected to

•  Understand our Operating Principles; make them the guidelines for how you do your job.  

• Own the customer experience - think and act in ways that put our customers first.  

• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.  

• Win as a team - make big things happen by working together and being open to new ideas.  

• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.  

• Drive results and growth.  

• Respect and promote inclusion - do what’s right for each other, our customers, investors, and our communities.  

Comcast Competencies: Professional Level 

• Alignment & Quality Execution: Priorities aligned to goals, be accountable, use data to make decisions, and optimize processes and resources 

• Win as One: Embrace change & adapt, communicate openly, keep safety top of mind, be respectful/inclusive/curious, and exhibit a companywide sales culture 

• Customer First Mindset: Put customers at the center of our decisions, execute first time right, understand customer needs, and turn insights into actions 

• Advance with Tech: Embrace AI tools for innovation/automation, apply critical thinking, and use analytical judgment to think differently, fail fast

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years