Video Technician

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the end-to-end of lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews, edits and processes digital video assets, as well as, oversees the upload and transcode operations of such assets. Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

Comcast Technology Solutions (CTS) brings proven Comcast technology to the world, enabling partners to think big, go beyond, and lead the way in media, advertising, communications, technology and more.

About the Team / Role:

Daily, this role will create different versions of spots for TV, radio, and Facebook feeds, including specific offers. The individual will ensure all spots include legal disclaimers and necessary information (e.g., phone numbers, disclaimers). 

They will work with different business lines – Xfinity Mobile, Comcast Business, Streaming and Broadband – to send spots to different viewing platforms (i.e. television and online platforms). The Video Technician will collaborate with the account management team to prioritize spot delivery. This is an operations-focused role and will be expected to follow specific instructions regarding legal, pricing and dates from offer documents to generate different versions.

Shift Information: Monday-Friday (4 days in office) – 9:00am-5:30pm MST. Shift may change to 10:30am-7:00pm MST.

Skills & Experience We’re Looking For:

• Proficient in Adobe Creative Cloud products, such as Premiere Pro, After Effects, Audition, Photoshop, Media Encoder, etc.
• Deadline-driven with strict adherence to SLAs
• Strong organization skills
• Excellent collaboration, communication, organization, multitasking, and troubleshooting skills
• 1-2+ years of video editing experience
• Audio experience preferred (Pro Tools)
• Comfortable with both PC and Mac operating systems
• Ability to work in a fast-paced environment with strict deadlines

Core Responsibilities

• Receives production versioning orders and completes service requirements according to Marcomm deliverable deadlines.
• Edits promotional content according to Marcomm production service requests, with guidance from Sr. Editor and other senior staff.
• Ensures all orders are completed accurately and efficiently.
• Partners with Sr. Editor and Production coordinator to build and maintain edit workflows, expectations, and deadlines.
• Tracks and monitors work orders to ensure billing accuracy.
• Designated production lead when Sr. Editor is unavailable for out of office.
• Collaborates with CTSuites Advertising production team for workload overflow and support.
• Performs daily system health checks and audits content delivery. Works directly with support teams to track and resolve content related issues.
• Validates content according to technical specifications. Delivers finished product to internal system for distribution within service level agreement. Provides quality control of content both inbound and outbound.
• Receives and processes media and metadata from content providers.
• Supports Sr. Editor, other staff members and management, ensuring that issues they identify are being resolved.
• Builds and maintains content partner relationships with their peers.
• Troubleshoots or escalates issues that occur within the Marcomm and CTSuites value chain.
• Serves as internal customer contact for 3rd party content providers.
• Contributes and updates standard operation procedures and documentation of workflows and processes.
• Prioritizes, and processes incoming requests.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Job Profile: Technician 3, Video Operations

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Video Editing; Video Operations; Content Delivery; Communication

Salary:

Primary Location Pay Range: $24.05 - $36.08

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years