Video Operations Technician

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the end-to-end of lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews and processes digital video assets, as well as, oversees the upload and transcode operations of such assets using prescribed tools and CMS (Content Management System). Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

About Comcast Technology Solutions:

Comcast Technology Solutions (CTS), a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.

About the Team:

The Render Operations Center (ROC) serves as a full-service content processing platform, with the role of acquiring content from a variety of sources, encoding or transcoding that content from one format to another, and ultimately delivering that content to our linear and digital platforms for external distribution. We are a horizonal function of the business, supporting the vertical columns of Linear Origination, Video on Demand (VOD), and some functions of Comcast Ad Delivery (CAD), with encode, transcode, feed capture, AWS/SDVI processing, DAI insertion, file management, and quality control in a near 24/7/365 environment. On a yearly basis, our team performs encode of nearly 100,000 assets across more than 25,000 work orders along with additional business support as needed.

What You'll Do:

• Ensures that all content is published in production within service level agreement.
• Verifies media and metadata are error-free. Works with content provider to resolve errors.
• Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
• Verifies that all media and metadata follows the current specifications.
• Receives and processes media and metadata from content providers.
• Supports coordinators, ensuring that issues they identify are being resolved.
• Audits partner delivery (compare pitch list vs. received).
• Uses daily metrics report to react to and improve upon content partner or delivery issues.
• Builds and maintains content partner relationships with their peers.
• Troubleshoots or escalates issues that occur within the Video Operations value chain.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills & Experience We're Looking For:

• Content Management - Isilon, Cloudian, and AWS retrieval and monitoring
• Workflow Optimization - Working with multiple groups to ensure efficiency of content delivery
• Production Reliability - Maintain on time deliveries and training for workflows across multiple groups
• Video and IP Asset Delivery - Broadcast and VOD content delivered to specified locations
• Ability to identify Audio and Video Levels
• Familiarity with Premiere Pro, Vantage, Switch/GLIM player, Digital Media handling
• Strong attention to detail

Additional "Nice to Have" Qualification:

• Networking experience

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Job Profile: Technician 2, Video Operations

The team is looking for an individual to work out of our Centennial, Colorado office.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Workflow Optimization; Video Operations; Content Management; Detail-Oriented

Salary:

Primary Location Pay Range: $21.86 - $32.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years