Traffic Coordinator 3

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Are you ready to be the heartbeat of broadcast operations? As a Traffic Coordinator, you’ll play a pivotal role in ensuring our clients’ content hits the airwaves flawlessly and on time. This is a fast-paced, detail-driven position where your organizational superpowers and communication finesse will shine.

Job Description

About Comcast Technology Solutions [CTS]:

Comcast Technology Solutions, a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.

Key Responsibilities:

• Content Management: Receive and validate daily client content lists; generate work orders to ensure timely ingestion and readiness for broadcast.
• Playlist Execution: Accurately load and verify client playlists to support flawless on-air delivery.
• Operational Liaison: Serve as the primary point of contact between Render Operations, 24/7 Broadcast Operations, and clients to address inquiries and resolve issues efficiently.
• Issue Resolution: Troubleshoot and resolve content and channel-related challenges throughout the day, ensuring minimal disruption to broadcast schedules.
• Performance Tracking: Support traffic leadership by documenting daily metrics and contributing to performance reporting for each client.
• Process Optimization: Adhere to established SOPs while actively contributing to the evaluation and testing of improved workflows.
• Quality Assurance: Review client advertising, promotional content, programming, and scheduling to proactively identify and resolve potential on-air issues.
• Log & Content Adjustments: Assist with late content orders, log changes, and urgent client requests to maintain schedule integrity.
• Service Level Adherence: Ensure channels consistently meet or exceed service level agreements and operational deadlines.
• Continuous Improvement: Recommend technical and procedural enhancements to improve client outcomes and operational efficiency.
• Team Collaboration: Provide guidance and support to peers, contributing to a collaborative and high-performing team culture.
• Special Projects: Participate in strategic initiatives and special projects as assigned by traffic leadership or clients.
• Training Support: Assist in onboarding and training new Traffic Coordinators as needed.
• Flexible Availability: Maintain consistent and punctual attendance; must be available to work nights, weekends, and overtime as required to support client needs.

Qualifications:

• Exceptional Organizational Skills: Ability to manage multiple priorities, maintain structured workflows, and adapt quickly to changing demands.
• Strong Communication & Interpersonal Skills: Proven ability to build and maintain effective relationships with clients and internal teams.
• Technical Proficiency: Comfortable with Microsoft Office Suite and capable of quickly learning proprietary systems and tools.
• Analytical & Problem-Solving Abilities: Skilled in identifying issues, conducting root cause analysis, and implementing timely solutions.
• High Attention to Detail: Demonstrated accuracy in data entry, playlist editing, and metadata management.
• Customer Service Orientation: Committed to delivering high-quality service and maintaining client satisfaction.

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Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Learn more at jobs.comcast.com/life-at-comcast/benefits
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.

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Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Problem Solving; Teamwork; Detail-Oriented

Salary:

Primary Location Pay Range: $22.43 - $33.65

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years