Senior Access Network Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for the design, implementation, operational support of the Company internet protocol network. Provides expert-level technical advice and support for real time analysis, design, testing and operations of internet protocol router networks, etc. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fastpaced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Team:

The ASE (Access Sustaining Engineering) Team within the Comcast CONNECT organization is responsible for designing, testing, researching, and sustaining next-generation access network technologies. Additionally, the team is responsible for end-to-end Tier 4/5 support of DOCSIS iCMTS (CBR8, E6000), vCMTS (DAA), and CPE technologies.

What You’ll Do:

• Provide technical support for issues that impact the development and deployment of new residential and business services over Comcast's DOCSIS network.
• Validate and troubleshoot problems identified during lab testing or via field escalations, and drive issues to resolution. This work includes utilizing lab test equipment to perform measurements for supporting and troubleshooting RF, DOCSIS, and network impairments. 
• Produce, review, and coach junior engineers to support detailed design work, SMOP creation, and operations execution of complex changes across converged environments.
• Work in a heavily matrixed environment and act as an integrated team member or leader with virtual teams to shorten the R&D and Design cycle for new products and network evolution.
• Create and document high-level, detailed network designs to support business objectives. Utilize WIKI and JIRA for sharing information and tracking technical problems. 
• Ensure functionality and performance of DOCSIS CPE devices, troubleshoot and support resolution of technical issues.
• Collaborate with CableLabs, industry partners, and cross-functional teams to improve test plans, define requirements, and resolve issues.

Skills & Experience We’re Looking For:

• Bachelor of Science in Electrical Engineering, Computer Science, or related discipline and 4+ years working with DOCSIS based or Cloud technologies. 
• Proven experience with Cable Labs/SCTE specifications and CMTS/CCAP hardware and software, DAA implementations (Remote PHY, R-MACPHY). 
• Experience and strong understanding of Network Engineering, Network Security, TCP/IP (TCP, UDP, DNS, SNMP, etc.), Routing Protocols (OSPF, BGP, etc.).
• Hands on experience with DOCSIS network lab equipment (Spectrum Analyzers, Noise Generators, Traffic Generator, etc.) with a strong focus on testing and evaluation.
• Ideal candidate will have experience developing process flow diagrams and training documentation.
• Strong initiative to build relationships both internally and externally with minimal supervision/direction from management.

Additional “Nice to Have” Qualifications:

• Master of Science in a related discipline + 3 years of relevant experience.
• CCNA/CCNP experience is a plus.
• Experience working within MSO (Multiple Systems Operator) environment.
• Experience with scripting languages (Python, GO, etc) creating and supporting the development of tools and scripts to improve consistency and support system reliability.
• Advanced knowledge of RF and network protocols
• Industry certifications in DOCSIS-related technologies.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Engineer 4, Network Engineering

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Cable Modems; Access Networks; Network Engineering

Salary:

Primary Location Pay Range: $105,109.71 - $157,664.57

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years