Infrastructure Engineer XLabs

Overview of the Role: 

X-LabsOperations Engineerisdirectlyaccountablefor thephysicalinstallation andmaintenancesupportwithinComcast’s national labs.Responsible forparticipatingas an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering.Engineerpossessesadeepunderstanding ofMSOarchitectures includingCRAN, DAA, NDC, HFC, and cloud video.Individualrespondsto network incidents,determinesactions orresources needed for correction,anddrives resolution.Acts in compliance with industry and Company technical requirements, standards, policies, and procedures.Maintainsin-depth experience, knowledge, and skills inareaof discipline, usuallydeterminingownwork priorities and serving asresourcefor colleagues with less experience.Interfacesregularlywith vendors, engineering,and peer operations organizations, includingDesign Engineering, Video Engineering, CMTS Engineering, Systems Engineering,IP Network Engineering, Critical Infrastructure, and Project Management.Acts as a key contributor in a complex and crucial environment. May lead teams,projects,and provides technical leadership to junior Engineers and project teams. 

This team loves their work but mostly because it helps us grow individually and professionally. We are committed to holding each other accountable andto helpingeach other and the team be the best version of ourselves. As such,it'simportant to ask relevant,meaningful questions to complete your work, hold teammates accountable in a disarming way,andaction onfeedback from teammates as an opportunity to grow.

Must Have Skills:

• A hard-working learner and advocate of our groundbreaking technology.

• Individualwitha high levelof accountability – taking ownership ofchallengesand seeing them through to resolution.

• A natural inclination to work collaboratively, to be transparent, andtoseekand give feedback continuously. 

• An aptitude for technology and enjoy complex problem-solvingwhile being adaptable and responsive.

• A clear communicator with astrongbias for actionand excellent documentation skills.

• The ability to adaptand thrivein a fast-pacedenvironment, evenwhen the directionisn’talways clear.

• Strongadvocate for Engineering Operations procedures,policiesand processes, ensuringprojects are fully integrated into the operations environmenttooling,including lifecycle management and Data Center Infrastructure Management (DCIM).

Preferred Skills & Experience: 

• 5-7 years of experience in MSOs Architectures (multiple-system operators), including HFC (Hybrid Fiber Coax), DAA (Distributed Access Architecture), PON (Passive Optical Network), etc. 

• Proven ability to analyze andphysicallyevaluate complexIP/RF/Opticalnetworks,identifyissues, andapply corrections or enhancements to ensurenetwork operation efficiency.

• A self-starter whodemonstratescritical thinking, self-motivation,time-management,courage,and curiosity.

• Intermediate knowledgeof Critical Infrastructure systems(power/space/cooling)andtheirimportance to Data Center Infrastructure Management (DCIM).

• Ability toidentifyoperational andperformanceopportunities;assistwith creatingstrategies and recommendations to improve networkavailability, andproactively contribute insights within the area of expertise to simplify futureadditions and changes.

• Ability to partner with functional teams to influence and drive alignment. 

• Familiarity with MicrosoftOfficesuite including Outlook, Excel,Teams,and PowerPoint.

• Experience withticketing platforms,ie. JIRA.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. 

Here'sa look at just some of theperksand benefits we make available to our US-based employees:

• Medical & Dental 

• 401(k) Savings Plan 

• Generous paid time off 

• Life Milestones - from adoptionassistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. 

• Courtesy Services - We offerall ofour full-time employees in serviceable areas free digital TV and internet. 

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.