Implementation Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for onboarding of large, custom, complex customer solutions, preparing operations teams for delivery and support of said solutions. Involves performing impact assessment across teams, development of checklist and project plan for onboarding, collection/development of relevant artifacts, socialization, alignment, and sign-off of scope and artifacts. Works across many delivery and support organizations and is the trusted partner to ensure completeness of understanding of these complex customer solutions.

Job Description

About the Role:
As an Implementation Manager, you will lead the onboarding of high-impact, non-standard telecom solutions for enterprise customers. You’ll work cross-functionally to assess operational impacts, ensure readiness, and guide teams through successful delivery. This role is ideal for someone who thrives in complexity, excels in documentation and communication, and enjoys being the go-to expert for large-scale implementations.

Core Responsibilities

• Manage the complete life cycle of moderately-to-highly complex projects, including planning, execution, and closeout.
• Develop budgets, timelines, and track progress to ensure planned results are achieved on time.
• Coordinate cross-functional teams including warehouse, NOC, and other operational groups to ensure readiness and alignment.
• Conduct impact assessments to identify non-standard elements and ensure proper implementation.
• Create and manage documentation, checklists, and artifacts to support onboarding.
• Facilitate project meetings and maintain clear communication with stakeholders.
• Monitor project status and provide updates through briefings and reports.
• Apply risk management and contingency planning to proactively resolve challenges.
• Act as a single point of contact for project status and stakeholder engagement.
• Support 10+ concurrent onboarding projects, each with unique customer requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Must-Have Qualifications:

• Strong documentation and organizational skills.
• Excellent verbal and written communication.
• Proven project management experience.
• Background in high-level, complex telecom implementation projects.
• Previous experience as a Customer Project Manager (CPM) or similar role.
• Experience with onboarding and operational planning for large enterprise customers.
• Ability to identify and manage non-standard solution components.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Relationships; Analytical Thinking; Project Management; Communication Relationship; Team Collaboration

Salary:

Primary Location Pay Range: $81,126.04 - $121,689.06

Additional Range: This job can be performed in Colorado, and Illinois with a Pay Range of $77,438.49 - $121,689.06

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years