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Comcast CX Communications Intern (West Division)

Location Centennial, Colorado Req ID R399304 Job Type Full Time
Category Administrative Date posted 11/13/2024
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview 

Discover opportunities designed to set your career in motion! The Comcast internship program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

The West Division Customer Experience (CX) team ensures our business processes, tools and teams drive exceptionalcustomer and employee experiences. We prioritize, deploy, adopt, and measure the overall use of customer-facing tools, quality programs, and platforms contributing to the customer experience. 

The CX team is comprised of dedicated professionals that work in three key areas: building and sustaining our customer experience culture, customer experience design and strategy, and CX communications. We love bringing our skills and experience to make a difference for our customers and employees!

Role Description

In this role, you’ll be working to support internal communications that tell the story of how we’re working to deliver a best-in-class customer experience and help teammates in all roles connect their work to an improved experience for our customers. 

What are some interesting problems the student will work on? 

This position will support the CX organization by contributing to employee communications in multiple formats: leader email communications, company intranet and internal social media platforms. You will gain experience developing communications plans for West Division’s CX initiatives and supporting Division events such as quarterly NPS Days.

Where can this student make an impact? 

You’ll be working with a dedicated team from across the West Division with opportunities to have a real impact on our customer experience. We are looking for a self-starter who will be able to learn about the business quickly and contribute ideasabout how we can innovate to help everyone at Comcast understand how their role impacts our customers and, in turn, our bottom line.

Job Responsibilities

Responsibilities include but are not limited to:

  • Drafting communications for various internal audiences

  • Supporting development of communications plans to support CX initiatives

  • Supporting production of NPS Days and other live virtual events

  • Analyzing the CX Sharepoint site and making recommendations to improve information storage and sharing within our organization

  • Other duties and responsibilities as assigned.

PreferredSkills

  • Writing

  • Video editing

  • Graphic design

  • Social media

  • Experience with: Microsoft Word, Excel, Sharepoint; Adobe InDesign & Photoshop; Content Management Systems

  • Preferred Majors: English, Journalism, Communications, Business Communications, Marketing/PR


Minimum Qualifications and Eligibility Requirements

  • Currently pursuing a bachelor’s degree from a United States-based college or university 

  • Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027) 

  • Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)

  • Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025

  • Authorized to work in the United States with no current or future sponsorship needs

  • Available to report in-person to the work location on the job posting (unless virtual offering)

  • Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Relationship Building; Professional Etiquette; Accountability; Teamwork; Communication; Resilience


Salary:

Base Pay: $22.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Relevant Work Experience

0-2 Years

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Our Benefits

We’re proud to offer comprehensive benefits to help you live your best life:

  • Medical, prescription, vision, and dental insurance for eligible employees.
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
  • Paid time off including eight observed company holidays and flex time.
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more!
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