Billing & Sales Support Coordinator 3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Join a dynamic team within Comcast’s MDU(Multi-Dwelling Unit) Finance and Operations group, supporting the Communities Sales channel. In this entry-level role, you’ll play a key part in managing billing operations for our gated-community customers, assisting with rate changes, resolving billing inquiries, and supporting financial reporting. You’ll collaborate across teams, work with tools like Excel and Salesforce, and gain exposure to customer lifecycle management and process improvement. This is a great opportunity for someone eager to learn, grow, and make an impact in a fast-paced, customer-focused environment.

Job Description

Core Responsibilities

• Billing Management: Oversee the billing process for MDU accounts, ensuring accuracy and timeliness of invoicing. Analyze billing data to identify discrepancies, trends, and areas for improvement. Collaborate with the billing department to resolve any issues or errors in billing statements.

• Rate Increase Execution: Support the implementation of rate increases by preparing financial analyses and forecasts. Coordinate with internal teams to ensure seamless execution of rate changes.

  Communicate rate adjustments to affected customers and handle any associated queries.

• Customer Billing Inquiries: Act as a point of contact for resolving complex billing inquiries and disputes from MDU residents. Investigate and address customer complaints related to billing, ensuring prompt and satisfactory resolutions. Develop and maintain a knowledge base of common billing issues and solutions to improve response efficiency.

• Financial Analysis & Reporting: Conduct detailed financial analysis to support billing strategies and rate adjustments. Prepare regular reports on billing performance, rate changes, and customer inquiries for management review. Track key performance indicators (KPIs) related to billing accuracy and customer satisfaction.

• Process Improvement: Identify opportunities for enhancing billing processes and systems to improve accuracy and efficiency. Implement best practices and suggest improvements to streamline billing operations and customer service.

• Collaboration & Communication:

  Work closely with finance, customer service, and operations teams to ensure alignment on billing practices and rate changes.

  Provide clear and concise communication regarding billing issues, rate changes, and resolutions to both internal teams and customers.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Microsoft Applications; Billing Management; Microsoft Power Automate For Desktop; Finance; Analytical Thinking; Billing Process; Cross-Functional Teamwork

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years