Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is responsible for executing retail and operational audit engagements across Xfinity-owned and branded partner locations. The position supports quarterly audit activities and ongoing field-based retail assessments, helping to identify risks, ensure compliance, and drive performance improvements. The role includes a mix of in-field audits, pre-visit data analysis, and post-audit reporting and action planning, with approximately 30% day travel across Connecticut, Massachusetts, and occasionally Vermont. The position will gain broad exposure to business operations and audit processes, working both independently and collaboratively to evaluate retail execution, operational standards, and compliance across the organization.

Job Description

Responsibilities:

• Conduct retail audits across Xfinity-owned and branded partner locations to ensure compliance with company standards, operational processes, and brand expectations.
• Travel (~30%) across CT, MA, and VT to perform in-person retail assessments and audits.
• Execute core internal audit activities including planning, fieldwork, and reporting phases.
• Assess operational and compliance risks through structured audit procedures.
• Run and analyze reports prior to site visits to identify trends, risks, and focus areas for audits.
• Perform detailed data analysis to support audit scope, findings, and recommendations.
• Leverage Excel and other tools to organize, evaluate, and present audit data effectively.
• Prepare clear, well-organized audit workpapers documenting findings, root cause analysis, and recommendations.
• Schedule and lead readout calls with stakeholders to communicate audit results and insights.
• Develop actionable plans outlining required improvements and corrective actions for audited locations.
• Partner with cross-functional stakeholders to drive accountability and execution of action plans.
• Evaluate operational practices against company policies, controls, and regulatory requirements.
• Identify audit findings and recommend corrective actions and process improvements.
• Contribute to enhancing audit methodologies, tools, and reporting processes.
• As proficiency develops, expand responsibilities to include T&E (Travel & Expense) auditing.
• Participate in Comcast Business audit activities.
• Support broader operational audit engagements across the organization.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications & Skills

• Strong analytical and data interpretation skills, with proficiency in Excel.
• Excellent written and verbal communication skills, including the ability to present findings and lead discussions with stakeholders.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong attention to detail and problem-solving capabilities.
• Ability to build relationships and effectively partner with internal stakeholders.
• Willingness and ability to travel within designated regions (~30%).

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Microsoft Excel; Relationship Building; Planning; Business Operations; Organizing; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years