Xfinity Retail Sales Professional
Auburn, Washington
Overview
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).
Success Profile
What makes a successful Xfinity Retail Sales Professional at Comcast? Check out these top traits and explore role-specific skills in the job description below.
- Communicator
- Digital Savvy
- Enthusiastic
- Good Listener
- Helpful
- Problem Solver
Responsibilities
Xfinity Retail Sales Professional
Job Summary
This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.
Job Description
What you will be doing:
Engaging customers with enthusiasm,demonstratingand explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment! We aim to connect our products and services to ourcustomers’everyday lifestyles.
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.
If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want,we’vegot it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world whatyou’remade of!
Join Comcast and be a Part of Something Big.
What you will need to have
High School Diploma or equivalent
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability tomovearoundthe store constantly.
Perksand benefits
Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.
We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy servicesin Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000(Full Time employees),Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.
…and much more
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know yourstuff,beenthusiastic learners, users and advocates of our game-changing technology,productsand services, especially our digital tools and experiences.
Win as a teammakebig thingshappen by working together and being open tonew ideas.
Be an active part of the Net PromoterSystem,a way of working that brings more employee and customer feedback into the company by joining huddles, makingcallbacksand helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Dowhat'sright for each other, our customers,investors,and our communities.
Disclaimer
This information has been designed toindicatethe general nature and level of work performed by employees in this role. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We will ensure that individuals with disabilities areprovidedreasonable accommodation toparticipatein the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Resilience; Communication; Critical Thinking Problem Solving; Professional Integrity
Salary:
Base Pay: $18.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $25.69
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Hear from our people
“There are lots of opportunities and one thing I love about this place is that if you work hard, there's always a reward for you. If you have a vision, there's always a mentor out there to help you execute it.”
Amadou Retail Store Manager
“Get ready to work with a company that encourages and supports your career journey while using technology and innovation to deliver an awesome experience to our customers.”
Semhar Retail Store Manager
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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Retail Sales in Action
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