Analyst, Security Operations and Analytics

Security Analytics, Reporting &Insights

• Design, build, andmaintaindashboards and reports that providereal timeand historical visibility across investigations, incident response, physical security assessments, and training programs.

• Develops and delivers weekly, monthly, and annual security operations reports covering investigations, incident response, physical security assessments, and security awareness training.

• Creates executive-level dashboards and performance scorecards that support operational decision-making, strategic planning, and goal setting.

• Maps security performance metrics to enterprise risk priorities, operational plans, and tactical initiatives.

• Translate complex security data into intuitive visualizations tailored to executive, operational, and businessaudiences.

• Establishstandardized KPIs and metrics frameworks to measure performance and maturity across security functions.

• Provides forward-looking analysis toidentifytrends, emerging risks, capacity gaps, and improvement opportunities.

• Conducts post-incident, post-investigation, and post-assessment analysis to measure outcomes, effectiveness, and lessons learned.

OperationalSupportforInvestigations, Incident Response & Physical Security Support

• Analyzes investigative caseloads, clearance rates, cycle times, and outcomes to support resource allocation and operational optimization.

• Supports incident response operations by tracking response metrics(e.g.MTTD, MTTR, escalation patterns, resolution timelines, and business impact).

• Develops analytical frameworks and reporting to support physical security assessments, mitigation tracking, and risk scoring.

• Consolidatesdata across investigative, response, and assessment activities toprovidea holistic view of enterprise security operations.

Systems & Tools Administration

• Manage collaboration, reporting, and workflow platforms (e.g., SharePoint, Teams, case management tools, Confluence, Smartsheet) to support Security Operations.

• Organize and govern documentation, reports, and intelligence products, ensuring accuracy, version control, andappropriate access.

• Partner with IT and business stakeholders to enhance system functionality, data pipelines, automation opportunities, and userexperience.

• Buildsandmaintainsmodern, interactive dashboards using approved business intelligence and visualization tools.

• Automates recurring reports and datafeedswhere possible to improve timeliness, accuracy, and scalability.

• Establishesstandardized security metrics, KPIs, andreportingframeworks across Security Operations.

Data Governance,Quality&Continuous Improvement

• Conducts regulardata validation, qualityauditsandintegrity checks across security data sources toensure the accuracy, consistency, and integrity of security operations data.

• Supportdevelopment and implementationof datagovernance standards for investigations, incident response, assessments, and training information.

• Recommend improvements todata collection processes, reporting methodologies, andtools.

• Serves as a subject matter expert in security operations reporting systems and analytics.

Leadership Partnership & Strategic Support

• Provides analytical support to Security Operations leadership for staffing models, service expansion, and enterprise-wide support.

• Prepares briefing materials and data-driven narratives for executive reviews and strategic discussions.

• Acts as a resource and mentor for team membersseekingtoleveragedata and analytics in security operations.

• Exercises independent judgment and discretion in matters involving sensitive security information.

Additional Responsibilities

• Performs other duties andresponsibilities asassigned to support Security Operations and enterprise objectives.

• Maintains regular, consistent, and punctual attendance; may support after-hours or on-call activities during critical incidents or enterprise events.

Desired experience,educationand qualifications

• 3–5+ years' experience supporting security operations, investigations, incident response, physical security or corporate security analytics

•   Experiencewith investigations, incident response, physical security, or corporate security preferred. 

• Demonstratedexperience building dashboards in tools such as Power BI, Tableau, Qlik, or Looker. 

• Experiencewith workflow/case management systems (e.g., ServiceNow, Resolver, Salesforce, Archer, Radar, or similar). 

• Experiencewith automation tools (Power Automate, Python, SQL, etc.) 

•   Provenability to work with sensitive and confidential information.

• Proficiencyin data visualization tools (Power BIstronglypreferred in most enterprise environments). 

• Strong data analysis skills (Excel, SQL, Python preferred). 

• Familiarity with security operations platforms such as: 

• Incident/case management tools

• Physical security systems (Genetec, Avigilon, others)

• Experience managing collaboration/workflow platforms (SharePoint, Teams, Confluence, Smartsheet).

Preferred Qualifications

• Bachelor’s degreein dataanalytics, information systems, criminal justice, intelligence studies, business analytics, ora related field.

• Advanced degree or professional certifications beneficial: 

• ASIS CPP/PSP

• Power BI or data analytics certifications

• Experience developing KPI frameworks or enterprise scorecards.

• Experience supporting operational security teams (investigations, incident response, physical security, threat management, security awareness).