Frequently Asked Questions

No, not necessarily! But, if you don’t apply with a resume, please provide as much information in your profile as possible — this means our recruiters can accurately review your skills and qualifications.

First, you need to set up your profile and obtain your Salary Key to provide to third party requestors. Here’s how to do that:

1. Visit The Work Number website by clicking here
   • Enter Employer Name or Code: Comcast
   • Your User ID is your Social Security Number
   • Your PIN is the last 4 digits of your SSN, and your 4-digit birth year. You’ll be required to create a new pin after enrolling on the site, for security reasons
2. Provide the third party with the following:
   • Salary Key from The Work Number website
   • Company Code — 17000
   • SSN
3. If you can’t get a hold of your salary key on The Work Number website, please call (800)-367-5690.

There are a number of reasons why you might not have been the right fit for a specific position this time, but don’t let that stop you from applying again. Search for other opportunities on ComcastCareers.com that are a good fit with your knowledge, skills, and abilities.

To view your candidate profile, please visit our login page.

Check out the job description for the requirements for the position. We’ll always do our best to provide as much information as possible about our open roles, which we hope helps you to determine whether you’re a good fit.

You can also find out more about us on Instagram, where we give our employees the spotlight and show you what it’s like to work at Comcast.

Follow the below steps if you cannot locate your account password:

1. Click on the "Forgot Your Password" link.
2. Enter the email address that you used to create your profile and submit.
3. You’ll receive an email with a temporary password within three hours.
4. Copy this password, taking care to avoid any spaces before or after the password.
5. Go back to the login screen. Enter your email address and paste the new password.
6. The system will prompt you to update your password.
7. After completing the process, you’ll be directed to your profile. You can choose to edit your profile, or search for and apply to open positions.

If you’re still locked out of your account, please email us at comcastassessment_support@comcast.com.

Is your web browser supported by our site? Due to system and technical requirements, not all browsers are compatible when applying to positions on our website.

Do you have a pop-up blocker enabled? If you have a pop-up blocker turned on, please deactivate it temporarily during the application process.  

Unfortunately, we can’t accept resumes without a job application. To be considered for a position at Comcast, you must apply for a specific job on our careers site.

If you’re having issues attaching your resume or other files to your application, please check to see whether it could be because of the following:

1. Document Format
   • Save files as a .doc/.docx, PDF, RTF or TXT format to ensure they attach without issue.
2. Special Characters
   • Remove images and special characters (&, $, @) from your file. These will often result in a formatting error message.
3. Document Name
   • We recommend saving your files as one-word titles, with no special characters or spaces.

On the ComcastCareers.com homepage, you can use the search bar to look for roles with a specific keyword, or requisition number. Here are some other tips to improve your search:

• For more targeted results, enter the title within quotation marks.
• You can narrow your search by team, search radius, post date, and job type

Yes! At Comcast, we consider every member of our Talent Acquisition team a military recruiter. We’re seriously committed to hiring military veterans, National Guard, Reserve members, and military spouses. We also have a dedicated team of military veterans who manage our veteran hiring programs.

We do. We’re partnered with the U.S. Chamber of Commerce – Hiring Our Heroes program, and we attend multiple hiring events throughout the year. We also partner with multiple veteran service organizations, the Department of Labor, the Veterans Administration, as well as colleges and universities, participating in their hiring programs for veterans.

The best time to start planning your transition to civilian life is once you’ve decided to separate from the military. We have a number of programs to assist you in that process — reach out to us to find out more.

If you are a spouse of a military member and must move for a military reason, we will provide transfer assistance to help you continue your career.

Absolutely! Not every position requires a college degree. We recognize that by being a service member, you offer a wealth of real-life experience with a wide range of skills and training.

We encourage military members and active reservists to apply for any position that matches their skill and experience level. As such, there are numerous career fields to inquire about. These include (but are not limited to) Technical Services, Customer Service, Sales, Installation, and Project/Program Management. We strive to review every applicant on a case-by-case basis to determine the best fit for both the candidate and our company.

We’re committed not only to hiring military veterans, but to retaining them too. This means making sure we get the fit right for you when you join our team.

For sure. We have veterans, National Guard, Reserve members, and military spouses throughout our company, including our headquarters in Philadelphia. From administration to project management to executive leadership, the skills and abilities that our military community brings to Comcast are highly valued.

Yes. We’re committed to attracting and retaining the best military talent, including those who continue to serve their communities and the nation in the National Guard and Reserve. We have National Guard and Reserve members throughout our company, from front-line employees to executive leaders.

We provide paid time off for military training, pay differential, and continued benefits if you’re activated or deployed, and have a dedicated military concierge service to help you and your family as you transition between our company and your military duties. 

Some accommodations include extended interview or assessment time, breaks between interviews, providing sign language interpreters, scribes & readers, text-based interviews, providing specialized equipment, and more.

Our Candidate Experience team will first reach out to clarify the specific accommodation requested or seek additional details to best understand how we can assist. Once confirmed, a Comcast team member will work with our internal teams to provide a reasonable accommodation that matches your needs. Only the necessary parties will be notified of your request. As a final point, we’ll confirm the details with you to make sure it meets your needs before moving forward with the interview process.

No, we don’t require medical documentation.

Requests are highly confidential, so we don’t save them to your application or profile. If you apply for a new position, please email talentaccommodations@comcast.com with your requisition number so that we can assist you.

Please specify all requisition number(s) for applications that you require an accommodation for at the time of submission. If, after your initial request is completed, you find yourself requiring another accommodation, please submit a new request.

Since we won’t save your confidential requests to your profile, the best time to request an assessment or interview accommodation is when you’ve been invited to participate in either an assessment and/or interview.

At this time, it’s best to notify your recruiter or email talentaccommodations@comcast.com directly for assistance.  

It’s never too late to request an accommodation! Please notify your recruiter or reach out to talentaccommodations@comcast.com, and we’ll be happy to assist.  

If you think you were contacted by someone posing fraudulently as a Comcast recruiter, please report suspicious job postings and any unauthorized access to your personal account directly to the platforms you were messaged on.  

If you see or lose money to a job scam, report it to the FTC at ReportFraud.ftc.gov (U.S. only), your state's attorney general's office (U.S. Only), the FBI’s Internet Crime Complaint Center at ic3.gov, the FTC’s international consumer protection platform at econsumer.gov, and/or the local law enforcement agency/ies in your country of residence.

Comcast doesn’t use any messaging apps like Facebook Messenger for hiring, nor will we ever request any form of payment from candidates during the hiring process.  

Comcast recruiters will only use an @comcast.com or @cable.comcast.com email address to contact candidates about a position.  If you receive a suspicious email, we advise you to mark the email as junk or spam so that your email provider will block them.

No. All candidates should visit ComcastCareers.com to apply for a position with us. Comcast doesn’t use Messenger or any similar messaging apps for hiring.  

Comcast does offer relocation assistance for certain positions. However, not all positions are eligible. If you see a position you’re interested in, apply for it. If you’re contacted by one of our recruiters, make sure to discuss whether the position is eligible for relocation assistance.  

There are plenty of factors to consider when deciding if you should relocate. The cost of living, moving expenses, and family impact are just a few. Our Relocation Consideration Guide explains more.  

For roles that are eligible for relocation assistance, our goal is to connect our teammates to the right information, people, and resources when it matters most in their journey. This gives us the ability to place the right talent in the locations and roles where we need them most. For more information about the relocation process, download our complete Relocation Consideration Guide for more information!