Lead, Community Impact Analytics
Philadelphia, Pennsylvania
Overview
Our analysts transform data into meaningful insights that drive strategic decision making. They analyze trends, interpret data, and discover opportunities. Working cross-functionally, they craft narratives from the numbers - directly contributing to our success. Their work influences key business decisions and shape the direction of Comcast.
Success Profile
What makes a successful Lead, Community Impact Analytics at Comcast? Review the top traits we're looking for and see if you're the right fit.
- Good Listener
- Problem Solver
- Organized
- Collaborative
- Perceptive
- Analytical
Responsibilities
Lead, Community Impact Analytics
Job Summary
Responsible for working cross-functionally to collect business intelligence requirements; develops conceptual data models, design, build, and test sets of reporting and analytic business intelligence programs. Develops processes and procedures to drive department efficiencies. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job Description
Core Responsibilities
- Develops business requirements, assesses current reporting capabilities, and makes recommendations for improvement.
- Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
- Serves as a team leader within a work group or on cross-functional teams; accepts team lead stretch assignments. Leads discussions and presentations of results, recommendations, and business insights to broader senior leadership team.
- Performs all business intelligence analysis and data exploitation. Extracts signals and signatures from raw data, integrates that information with other data sources and compiles/disseminates formatted reports to customers.
- Develops, maintains, and reports all relevant product, site, and customer metrics and applies findings to develop appropriate goals and projections.
- Acts as a subject matter expert in one or more data subject areas such as product, sales, call center, network operation, and financial data.
- Participates in defining business intelligence requirements for projects and data requests.
- Participates in multiple large-scale projects by providing data analysis to project leaders.
- Trains others throughout the organization in using key analytical and forecasting tools and statistical analysis.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Structured Query Language (SQL); Tableau (Software); Analytical Thinking
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Hear from our people
“I love that Comcast has granted me the opportunities that I have. The company has done a lot to put me in the position that I’m in and I’d like to continue to give back to that.”
Matthew Data Analyst/Eng 1, Software Dev & Eng
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
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