Analyst, Engineering Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces complex, high-priority recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and identifying improvement opportunities. Consults directly with internal and external customers. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

About the Team:

The X-Labs Operations team exists to accelerate the innovation of Comcast’s next-generation architectures and products. We believe that our people, process, and technology are crucial to ensuring sustainable, repeatable, and predictable outcomes. Our production-like environments serve as the backbone for development and quality assurance, and our people help align the many advancements within Comcast and our industry.

Our team is passionate about what we do and inspires a culture that encourages individual and professional growth. We are committed to accountability and becoming the best versions of ourselves. We question, listen, and challenge each other in a meaningful way, promoting a growth mindset while fueling innovation and creativity.

Overview of the Role:

The Engineering Analyst plays a critical role in supporting X-Labs Engineering Operations by collecting, processing, and analyzing complex data from multiple sources. This role transforms raw data into actionable insights and performance metrics that inform strategic decisions and drive operational excellence. The Analyst collaborates with cross-functional teams—including engineering, product, and operations—and closely engages with internal analytics leaders to ensure data alignment and execution consistency.

We are unable to provide sponsorship/immigration support for this role now or in the future.

Key Responsibilities:

• Understand the Business: Deeply know our operations, stakeholders, and customers to drive meaningful, strategic impact.
• Document & Improve Processes: Capture current workflows and recommend improvements for greater efficiency.
• Turn Ambiguity into Action: Translate complex needs into clear roadmaps and communicate insights through compelling narratives and visualizations using data.
• Own Outcomes: Lead with a business mindset, challenge assumptions, and drive results with accountability.
• Leverage Data for Insight: Use data to develop KPIs, uncover insights, and apply emerging analytics trends to solve business challenges.
• Drive Cross-Functional Excellence: Collaborate across teams, ensure compliance, and support continuous improvement through data-driven decisions.

Preferred Skills & Experience:

• Advanced Data Analysis & Visualization: Proven experience in data analysis within engineering or technical environments, using tools like Tableau, Alteryx, Jira, and Smartsheet to drive insights and benchmark against industry best practices.
• Strategic Storytelling with Data: Demonstrated ability to translate complex data into compelling narratives that influence decision-making and support process improvements in dynamic organizational settings.
• Technical Precision & Problem Solving: Strong technical acumen with meticulous attention to detail and a track record of sound judgment in independent work.
• Project & Priority Management: Skilled at managing multiple priorities in fast-paced, collaborative environments while maintaining high-quality outcomes.
• Stakeholder Engagement & Communication: Excellent interpersonal and consulting skills, with the ability to effectively engage both internal teams and external partners.
• Change Leadership: Experience identifying and implementing process changes through data-driven insights, fostering innovation and continuous improvement.

Attributes We Are Seeking:

• Passionate Technologist & Innovator – Eager to learn, use, and champion cutting-edge technology, applying professional experience to drive innovation and build high-performing teams.
• Accountable Problem Solver – Takes full ownership of challenges, leads technical discovery, and aligns cross-functional resources to deliver impactful solutions.
• Collaborative & Transparent – Naturally works well with others, values open communication and continuously seeks and provides constructive feedback.
• Adaptable & Action-Oriented – Thrives in fast-paced, ambiguous environments with a strong bias for action, responsiveness, and engagement.
• Data-Driven Communicator – Documents, analyzes, and shares insights to influence strategic decisions and operational improvements.
• Operational Excellence Advocate – Champions engineering operations best practices, ensuring seamless integration of data into lifecycle and infrastructure management tools

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Continuous Improvement; Accountability; Taking Ownership; Executive Communications; Analytics; Cross-Functional Teamwork

Salary:

Pay Range: This job can be performed in New Jersey with a Pay Range of $86,004.44 - $129,006.66

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years