Product Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

The FreeWheel Product and Partnerships Solutions Group is looking for a creative, passionate, and intrinsically motivated Product Solutions Engineer to help bring our product offerings into fullest form – establishing and exemplifying best practices in product activation; acting as the key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations; and, illuminating client usage in support of improving FreeWheel’s offerings. With a broad team purview, you will communicate with customers and partners frequently in finding robust solutions to complex problems. You are to draw upon their expertise and creativity to ensure the success of FreeWheel’s most demanding client initiatives, addressing novel requirements and uses cases in collaboration with the Services organization, Product Management, Product Marketing, Revenue, and Engineering teams throughout the product development and Serviceability Lifecycle processes.

Job Description

Responsibilities:

• Develop and maintain subject matter expertise across one or more product areas within the FreeWheel platform suite

• Assist with use case and requirements gathering, backlog prioritization, cross-functional testing, and go-to-market activities to ensure products meet success criteria and are ready for scale deployment

• Help prepare and operationalize scalable Services support functionality and enablement across geo regions

• Act as liaison between Account teams, Product Management, and Engineering, providing guidance on product usage, gaps, and needs

• Consult on technical feasibility, pilot opportunities, and implementation requirements that align with clients’ technology architecture

• Design and execute technical solutions for client projects with a high degree of autonomy, addressing their most demanding business requirements

• Provide training to internal teams, clients, and partners on product areas

• Deliver timely technical support and problem resolution for escalated Services team questions

Skills:

• Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client’s executive level as well as to developers or other client experts

• Demonstrated track record of exemplary software implementation and systems integration skills

• Ability to evaluate customer requirements and lead in the determination of internal priorities

• Ability to analyze large data sets to inform business decisions

• Experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity, working directly in advertising technology dealing with media monetization

• Experience working directly with 3rd party technology vendors in designing, deploying, and servicing solutions at scale

• Excited to help large companies manage their successful use of enterprise-focused technology

• Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements

• Demonstrated understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions

Qualifications:

• More than 2 years of relevant experience or an equivalent degree in computer science desiredwould be beneficial

• Familiarity with RESTful APIs and HTTP methods for customer implementation guidance

• Experience with data visualization tools such as Kibana, Grafana, or equivalent BI software

• Experience with data analysis and processing: SQL, cURL, etc

• Working knowledge or experience with IAB standards including VAST, openRTB, and Privacy Frameworks is a big plus

• Working knowledge or experience with web technologies such as: HTTP, HTML5, XML, etc is a big plus

• Working knowledge or experience with Object Oriented Programming: JS, Python, etc is a big plus

About the Team:
FreeWheel’s Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. The team employs an analytic, innovative, and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top players in the Television industry.

About FreeWheel:
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what’s right for each other, our customers, investors and our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years